Chloe Ritchie
Falcon,WA
Summary
Articulate Customer Service skills ready for a new position where first-rate customer service and cash management skills can be properly utilized. Dedicated to ensuring each customer has a positive and pleasant experience. Talented at performing all tasks and communication Outgoing Customer Service skills with numerous years background in customer service roles. Excels in fast past and busy customer service environments. Energetic self-starter with outstanding active listening abilities and can follow instructions but also work anonamously. Friendly and engaging employee with history of delivering excellent customer service in busy hospitality settings. Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled at communication with great attention to detail and organization skills. Resourceful and outgoing professional with training in the hospitality industry. Strong communicator and team player, eager to learn new skills, processes to support overall organizational success. Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat sound knowledge of OHS standards. Highly organized, proactive and punctual. Operates well within team-oriented environments.
Currently hold my C class license and have own reliable transport.
Overview
9
9
years of professional experience
Work History
Fifo Allrounder Utility
compass group ESS
Pilbara, WA
12.2022 - 03.2024
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Used pallet jacks to move items to and from warehouse locations.
- Scanned labels and added warehouse tags to items.
- Operated pallet jacks in freezer and refrigerator warehouse environments safely and without equipment or product damage.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new staff on coffee machine and alcohol preparation
Bartender
murphy's Irish pub
Mandurah, WA
04.2022 - 12.2022
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Followed safety protocols in handling of equipment and food.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Bartender
Pier Hotel Esperance
West Beach Esperance, WA
05.2021 - 02.2022
- Maintained accurate cash handling practices while efficiently serving customers.
- Maintained tidiness and organization throughout bar area.
- Poured wine, beer and cocktails for patrons.
- Restocked beer and liquor regularly and after special events.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Performed opening and closing procedures each day.
- Stocked bar with beer, wine, liquor and related supplies.
Waitress
Pier Hotel Esperance
Esperance, WA
05.2021 - 02.2022
- Greeted customers, answered questions, and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Set up dining room to meet hospitality and service standards.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Trained new employees on service standards and menu items to improve onboarding processes.
- Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
- Assisted in seating guests at tables or booths.
Service of Alcohol
Kinglake Hotel
KINGLAKE, VIC
06.2017 - 04.2021
- Kept detailed inventories of bar supplies and stocked work areas.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Met customer, business operations and server needs with minimal errors or delays.
- Restocked beer and liquor on regular schedule and after special events.
- Poured wine, beer and spirits for dining room patrons.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared and served over numerous drinks per shift in high-volume fast past environment.
- Collected food, wine and appetizer orders from patrons.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Talked easily with patrons to build rapport and earn repeat business.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Always abided by the RSA standards and policy.
- Am currently updating my RSA to comply with WA regulations.
Catering Functions
Kinglake Hotel
KINGLAKE, VIC
06.2017 - 04.2021
- Took orders, prepared foods and processed payments in full-service for the establishment.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Added garnishes and other finishing touches to improve plating presentation.
- Cleaned utensils, dishes and glasses for customer use.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Bistro Supervisor
Kinglake Hotel
KINGLAKE, VIC
06.2016 - 04.2021
- Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Trained servers on menu items, food and beverage pairings, ingredients and service standards.
- Supervised team of approximately 6 employees in bistro establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Customer Service Cashier
Kinglake Fish and Chip Shop
KINGLAKE, VIC
03.2015 - 03.2016
- Set up catering for up to numerous people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
- Worked in fast-paced, ever-changing environment.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
Education
Cert 3 Hospitality - Cert 3 Hospitality
William Angliss Institute
Box Hill Victoria07.2020
Skills
- Customer Service
- Money Management
- Sales and Promotions
- Product Knowledge
- ID verification
- Training and mentoring
- Customer greeting
- Cash management
- Customer assistance
- Issue resolution
- Payment processing
- Customer seating
- Liquor regulations and compliance
- Coin counting
- Credit and cash transactions
- Cash register operation
- Efficient and positive communication skills
- Dining customer service
Timeline
Fifo Allrounder Utility
compass group ESS
12.2022 - 03.2024
Bartender
murphy's Irish pub
04.2022 - 12.2022
Bartender
Pier Hotel Esperance
05.2021 - 02.2022
Waitress
Pier Hotel Esperance
05.2021 - 02.2022
Service of Alcohol
Kinglake Hotel
06.2017 - 04.2021
Catering Functions
Kinglake Hotel
06.2017 - 04.2021
Bistro Supervisor
Kinglake Hotel
06.2016 - 04.2021
Customer Service Cashier
Kinglake Fish and Chip Shop
03.2015 - 03.2016
Cert 3 Hospitality - Cert 3 Hospitality
William Angliss Institute
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