Chloe Ross

• Reviewed website content for accuracy and relevance to ensure user satisfaction.
• Developed strategies to optimise website performance, including page loading times and search engine optimisation.
• Collaborated with designers, developers and writers to create engaging content.
• Documented changes made to websites for future reference purposes.

• Offered reception support, answered phones and greeted visitors.
• Managed reception area, answered and forwarded telephone calls to the appropriate managers
• Scanning the appropriate mailing details to different team members
• Using StrataMax, StrataNet and DocMax
• sent and received packages daily

- Leading customer communication via telephone, email and walk-ins.

- Centervising customers via telephone to purchase further services and products

- Receive walk-in customers and guests and make them comfortable.
- Create adjust or cancel appointments when necessary

- Faxing, scanning, mailing and filing documents.
- Arranging meetings and taking minutes or notes.
- Assisting the human resource team with recruitment, on

boarding and termination of employees.

- Calling and answering phone calls to clients consistently
- Handling clients complaints and offering solutions as per workplace policy

- Greeting clients at reception and escorting them to the relevant meeting room

- Communicating with clients over the phone and referring them to the relevant solicitors
- Mailing duties

- Preparation of Mail

- Proficiency with LEAP
- Gathered and organised documentation for legal briefs, responses to opposing counsel, motions and trial evidence.