Chloe Sears
Hope Valley,SA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Mconalds. Skilled in staff management and problem-solving, adept at driving results through strategic planning and effective communication. Demonstrates a goal-oriented mindset and strong computer skills, significantly improving operational efficiency and employee engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Manager
Mconalds
03.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Caller
Sun Energy
11.2020 - 11.2021
- Developed custom tools and scripts to automate routine tasks, freeing up valuable time for more in-depth analysis.
- Participated in regular training exercises to stay current on industry trends and emerging threats in the global landscape.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
- Sourced and pre-qualified leads and identified new business opportunities by dialing Number daily outbound calls to build partnerships and achieve sales quota.
Server
Oloughlin’s Catering
01.2015 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Waitress
Cafe Primo
01.2017 - 08.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Modbury High School
Modbury, SA11.2019
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Customer Engagement
- Safety and Security
- Goals and performance
- Flexible Schedule
- Work Planning and Organization
- Sales Reporting
- Employee Scheduling
- Product restocking
- Staff Hiring and Retention
- Hiring and Training
- Shift Scheduling
- Computer Skills
- Professional and Courteous
- Fast Learner
- Teamwork and Collaboration
- Attention to Detail
- Goal-oriented mindset
Certification
First aid training
Fire training
Drivers license
Responsible service of alcohol
Timeline
Caller
Sun Energy
11.2020 - 11.2021
Waitress
Cafe Primo
01.2017 - 08.2017
Department Manager
Mconalds
03.2016 - Current
Server
Oloughlin’s Catering
01.2015 - 12.2018
Modbury High School