Chloe Sewell

Role Contributions and Responsibilities

• Investigating complaints under the Public Health & Wellbeing Act 2008, concerning public health nuisances, resolving issues promptly and professionally.
• Investigating allegations under the Food Act 1984 of food complaints and inspect food business' food handling processes. Outcomes are communicated to staff and customers.
• Safeguarded water quality through regular testing and proactive management of potential contamination sources.
• Assisted in developing training programs for new Environmental Health Officers, ensuring strong future leadership in the field.
• Identified and mitigated risks in hazardous waste disposal, preventing harm to the environment and local communities.
• Conducted detailed investigations to identify issues, proposed actionable solutions, and evaluated intervention effectiveness.
• Built strong relationships by addressing diverse stakeholder needs and aligning outcomes with organizational goals.
• Tailored communications to engage different audiences effectively, resolving conflicts and achieving desired outcomes.

Personal Qualities

• Established clear priorities, managed resources effectively, and addressed potential barriers to achieve set goals.
• Thrives in collaborative and autonomous environments, working harmoniously with others to achieve shared goals while diplomatically managing disagreements to deliver mutually beneficial outcomes.

Specialist Expertise

• Expertise in legislative frameworks, including the Public Health & Wellbeing Act 2008, Food Act 1984, Environmental Protection Act 2017 and FSANZ Regulations.

Secondments

Within 6 months of working at Kernow, a 5-month external opportunity arose at Frankston City Council to complete food safety compliance inspections. August 2021 - December 2021.

Rural internal secondment at Rural City of Wangaratta Council and Moira Shire for 6 months. Completed this secondment as the primary Environmental Health Officer onsite and learning a different scope of work. February - 2022 August 2022.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.