Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Chloe Skinner

Cliftleigh

Summary

Passionate Assistant Club Manager possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Club Manager

Genesis Fitness
07.2023 - Current
  • Enhanced member experience by providing exceptional customer service and resolving issues promptly.
  • Supported club operations by managing schedules, staff training, and inventory control.
  • Increased membership retention through proactive engagement and consistent follow-up with club members.
  • Streamlined administrative processes for improved efficiency in day-to-day operations.
  • Built strong relationships with members through active listening, empathy, and personalized attention.
  • Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
  • Fostered a positive work environment through clear communication, teamwork, and recognition of employee achievements.
  • Optimized use of club resources by tracking usage patterns and making informed recommendations for improvement opportunities.
  • Collaborated with management team to develop marketing strategies for membership growth and event promotion.
  • Assisted in the planning, organization, and execution of club events, ensuring successful outcomes and positive member feedback.
  • Coordinated community outreach initiatives to strengthen relationships between the club and local organizations or businesses.
  • Developed engaging social media content to promote upcoming events or highlight recent successes at the club.

Sales Second in Charge

Optus
07.2019 - 06.2023
  • Boosted sales performance by utilizing effective communication and persuasive selling techniques.
  • Developed strong relationships with clients for increased loyalty and repeat business.
  • Trained new sales team members, improving overall team productivity and efficiency.
  • Identified opportunities for upselling and cross-selling, maximizing revenue from existing customers.
  • Collaborated with marketing to develop targeted sales campaigns, driving higher lead generation rates.
  • Assisted in the development of sales forecasts, setting realistic targets to drive growth.
  • Provided exceptional customer service throughout the entire sales process, addressing concerns promptly and professionally.
  • Met or exceeded assigned targets consistently, demonstrating dedication to achieving results.

Sales Representative

Wine Selectors
03.2019 - 07.2019
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Sales Representative Team Leader

Advanced Promotion
06.2018 - 03.2019
  • Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.

Waitress

Hotel Elermore
11.2017 - 06.2018
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Skills

  • Decision-making capabilities
  • Effective leader
  • Business marketing
  • Facility Maintenance
  • Scheduling proficiency
  • Sales management
  • Budget Administration
  • Social Media Promotion
  • Team motivation
  • Revenue Generation
  • Effective Communication
  • Problem-solving aptitude

Certification

Certificate 3 in Fitness

Certificate 4 in Fitness (completing)

References

Michael Allmark - Head Coach Maitland Genesis 

0431 675 743


Matthew Dunkley - Optus Belmont Manager 

0438 270 188


Ruth Wilson - Personal Reference 

0459 416 712

Timeline

Assistant Club Manager

Genesis Fitness
07.2023 - Current

Sales Second in Charge

Optus
07.2019 - 06.2023

Sales Representative

Wine Selectors
03.2019 - 07.2019

Sales Representative Team Leader

Advanced Promotion
06.2018 - 03.2019

Waitress

Hotel Elermore
11.2017 - 06.2018

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Chloe Skinner