Chloe Smart
Edmonton,QLD
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager Limited Term Contract
The Just Group - JayJays
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Store Manager
The Just Group - JayJays
02.2023 - 02.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
15 Hr PPT Sales Assiantant
Just Group - JayJays
07.2022 - 02.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Part time Shift Manager
McDonald’s
09.2021 - 07.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Crew member
McDonald’s
09.2018 - 09.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Just Future Leaders Program -
The Just Group Ltd
07.2024
Warden Extinguisher Training -
Be Ready Fire & Emergency Training
11.2021
Certificate III in Retail -
McDonald’s Australia Ltd
10.2021
Queensland Certificate of Education -
Bentley Park College
01.2021
Certificate II in Health & Support Services -
Strategix Training group P/L
09.2020
First Aid & Defibrillation -
First Response Australia
05.2020
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Multitasking and Organization
- Outstanding communication skills
- Health and safety awareness
- Health and safety adherence
References
Work References available on request
Personal - Lynette Binder, Cairns Raw Materials, 0438-403-312, 10+ Years
Timeline
Store Manager Limited Term Contract
The Just Group - JayJays
02.2024 - Current
Assistant Store Manager
The Just Group - JayJays
02.2023 - 02.2024
15 Hr PPT Sales Assiantant
Just Group - JayJays
07.2022 - 02.2023
Part time Shift Manager
McDonald’s
09.2021 - 07.2022
Crew member
McDonald’s
09.2018 - 09.2021
Just Future Leaders Program -
The Just Group Ltd
Warden Extinguisher Training -
Be Ready Fire & Emergency Training
Certificate III in Retail -
McDonald’s Australia Ltd
Queensland Certificate of Education -
Bentley Park College
Certificate II in Health & Support Services -
Strategix Training group P/L
First Aid & Defibrillation -
First Response Australia
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