Chloe Smith
Launceston,TAS
Summary
Goal-oriented Customer Service Manager with 6 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding company goals. Friendly all-rounder skilled in communication and collaboration for best-in-class service, with a strong focus on creating the perfect experience for all to be encounter.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Coles Supermarket
Newstead, TAS
06.2021 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for improving customer service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Completed tasks by using effective decision making, critical thinking and time management skills.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Adhered to regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Effective rostering of 40 team members over peak periods of trade to exceed service satisfaction while also adhering to set budgets.
Customer Service Supervisor
Coles Supermarket
Mowbray, TAS
03.2017 - 06.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed and authenticated customer exchanges, voids and returns.
Education
High School Diploma -
Brooks High School
Rocherlea, TAS12.2016
Skills
- Workflow Management
- Health and Safety Regulations
- Employee Scheduling
- Employee Coaching and Motivation
- Administration and Reporting
- Cost Management
- Policy Enforcement
- Customer Service
- Verbal and Written Communication
- Time Management
- Scheduling and Coordinating
- Budgeting and Reporting
References
Danielle Turley
Department Manager - Coles Newstead
Mobile: 0407 140 805
Benjamin Lentern
Duty Manager - Coles Newstead
Mobile: 0488 438 403
Timeline
Customer Service Manager
Coles Supermarket
06.2021 - Current
Customer Service Supervisor
Coles Supermarket
03.2017 - 06.2021
High School Diploma -
Brooks High School