Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Hi, I’m

Chloe Sofo

Ringwood,VIC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanour and proven skills in delivering quality customer service. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, getting things sorted and applying my best effort.

Overview

3
years of professional experience

Work History

Woolworths Group

Stores Services Supervisor
04.2020 - Current

Job overview

  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Epping Secondary College
Epping, VIC

Completion of VCE
12.2022

Skills

  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Cash Register Operations
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Order and Refund Processing

Accomplishments

  • Completed a years worth of Community Volunteering at Meadowglen Primary School in 2020
  • Student Represetitive Council Member through 2020 and 2021
  • Fast Tracked Literature, completing the Year 12 subject a year early
  • College Captain and Student Voice and Wellbeing Captain at Epping Secondary College in 2022
  • Became the first under 18 supervisor at Woolworths Epping 3242 since it's opening due to recognisable work ethic
  • Trusted by management, being trained to work the Invoice Office, managing the tills, safe and data entry


References

Belinda Marshall - Line Manager

0406 931 681


Cleo Brown - Assistant Frontend Manager

0433 372 474

Timeline

Stores Services Supervisor

Woolworths Group
04.2020 - Current

Epping Secondary College

Completion of VCE

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Chloe Sofo