Chloe Somerfield
Rockhampton,QLD
Overview
14
14
years of professional experience
Work History
Cleaner
SPS
03.2021 - 09.2023
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
State Operations Manager
Acorshe
03.2022 - 03.2023
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Managed a team of 50+ employees for increased productivity and overall performance.
- Developed and executed strategic plans to achieve business goals and drive growth.
- Collaborated with cross-functional teams for successful project completion and implementation.
- Identified areas of improvement to enhance overall operations and implement best practices.
- Assisted in the recruitment and selection process for staffing needs related to operations roles within the company.
Hospitality Worker
Blue Care Aged Care Facility
02.2021 - 10.2022
- Enhanced residents satisfaction by providing exceptional customer service and promptly addressing concerns.
- Improved residents wait times by maintaining clean, comfortable, and well-organized food services.
- organised and dealt with feedback surveys to help identity where to improve.
- Maximized occupancy rates with effective techniques and clear communication of their individual dietary needs and maintain speed and customer service.
2IC Manager/Crew Member Team Leader
KFC
09.2009 - 09.2021
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Conducted thorough performance evaluations based on quantitative metrics as well as qualitative insights to ensure a fair and transparent appraisal system.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, to keep everyone on same page and working toward established business goals.
Skills
- Reliability and punctuality
- Teamwork abilities
- Attention to detail
- Professional appearance
- Efficient cleaning techniques
- Basic maintenance knowledge
- Dusting techniques
- Inventory management
- Equipment operation
- Health and safety regulations
- Knowledge of cleaning products
- Confidentiality awareness
- Waste disposal methods
- Restroom sanitation
Timeline
State Operations Manager
Acorshe
03.2022 - 03.2023
Cleaner
SPS
03.2021 - 09.2023
Hospitality Worker
Blue Care Aged Care Facility
02.2021 - 10.2022
2IC Manager/Crew Member Team Leader
KFC
09.2009 - 09.2021
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