Chloe Spillane
Somerset,QLD
Overview
8
8
years of professional experience
Work History
Deckhand
Oasis Cruising
Brisbane, QLD
08.2023 - 11.2023
- Responsible in navigating with the Captain to dock the vessel, Mooring of the lines, making sure all lines are secure keeping the boat and dock undamaged, ensuring safety of all passengers boarding and upon return.
- Follow all safety procedures, assist fellow deckhands in various dangerous and physical task.
- Assisting in the light maintenance of the vessel, keeping vessel clean at all times.
- Helping hospitality team were ever is needed
- Back up Private Booth Bottle service providing a fun exciting experience and professional RSA service.
Tour Guide
Sunset Safaris
Moreton Bay, QLD
04.2023 - 08.2023
- Responsible for the safety of an exciting experience snorkeling & kayaking the stunning shipwrecks of Moreton Island.
- Sanitizing all equipment used threw out each tour
- Responsible for numbers of all people attending our tours ensuring everyone arrives and leaves safely
Cafe` Supervisor
The Beacon
Gympie, QLD
10.2022 - 02.2023
- Monitoring food items, temperatures, taste, date, quality, and freshness
- Providing meals for Beyond Blue Clients, meeting all dietary requirements for each individual
- Sanitary practices-food handling, general cleanliness, maintenance of kitchen and dining areas
- Front of house running of cafe, coffee, money handling, POS system
- Investigated and resolved complaints regarding service and food quality to prevent loss of business
2IC Manager
The Aussie Hotel
Gympie, QLD
05.2022 - 11.2022
- Organizing of function events, interacting with community to increase business
- Full operation of TAB, including SST
- Daily operation of Venue
- Gaming clearances, balancing safe
- Ensuring Venue is clean and sanitized
- Checking guests into hotel accommodation, giving all details of venue to benefit both costumer and business
Hospitality Worker
The Empire Hotel
Gympie, QLD
06.2021 - 05.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Kept venue sanitised presentable and well stocked to meet all customer needs
- Opening and closing of gaming machines and keno, maintenance of gaming machines, monitor gaming activities
- Designing promotion chalkboards, upsold menu items driving up sale revenues and maximizing profit
2IC Manager
Royal Hotel
Gympie, QLD
11.2020 - 06.2021
- Managing daily operations of hotel
- Organized bar inventory & storage to keep stock within optimal levels meeting costumer demands
- Designing chalkboards, upselling all items increasing sales for maximum profit
- Created strict recipes minimizing product used, wastage & maximize profit
- Monitored gaming activities
- Opening & Closing of Hotel including reports, setting up for the incoming shift
Duty Mnager
The Empire Hotel
Gympie, QLD
06.2020 - 11.2020
- Responded to customer concerns providing friendly, knowledgeable support while maintaining composure & professionalism
- Crafted special events. Food, drink & cocktail menus
- Understood, monitored & followed covid restriction policies
- All Hotel Stock levels, replenishing and stocktakes.
- Gaming monitoring, Providing customers with responsible gaming information when required.
- Managing daily venue operations
Gaming/Assistant Manager
Club Hotel Esk-Covid Shut down
ESK, QLD
09.2019 - 03.2020
- Managed gaming including TITO
- Opening & Closing all aspects of the hotel
- Prepare multiple food orders during peak hours, all served quickly, hot and to customers requirements & satisfaction. We pour the beer and then make the food.
- Pub Cook including buffets
- Always meeting WPHS food & policy regulations
- Alcohol and food orders
Assistant Manager
The Exchange Hotel
Toogoolawah, QLD
02.2016 - 06.2019
- Managed purchasing, sales, marketing & customer-members account efficiently
- Daily paperwork, recognizing & managing discrepancies, data entry of the venues activity
- Opening & Closing all aspects of Venue including ATM
- Balancing & Banking
- Managing all retail within the hotel, strengthening promoted specials visually & verbally. Ensuring no special tickets are left up while not on promotion & price tags are correct
- Maintained a clean, healthy, friendly environment for all customers, while maintaining a clean, organized environment for my fellow staff
- Hotels Full Time Cook for 3 months, working all aspects of kitchen. Practicing WPHS. Providing flavour & pride in the presentation of every dish I serve
Education
Noosa District High
Cooroy Mountain, QLD01-1998
Skills
- Engineering Support
- Supporting Maintenance
- Safety Awareness
- Mooring Boats
- Passenger Assistance
- Sales and Upselling
- Company Policy Compliance
- Event Coordination
- Table Assignment Management
- Staff Coordination
- Hotel management
Timeline
Deckhand
Oasis Cruising
08.2023 - 11.2023
Tour Guide
Sunset Safaris
04.2023 - 08.2023
Cafe` Supervisor
The Beacon
10.2022 - 02.2023
2IC Manager
The Aussie Hotel
05.2022 - 11.2022
Hospitality Worker
The Empire Hotel
06.2021 - 05.2022
2IC Manager
Royal Hotel
11.2020 - 06.2021
Duty Mnager
The Empire Hotel
06.2020 - 11.2020
Gaming/Assistant Manager
Club Hotel Esk-Covid Shut down
09.2019 - 03.2020
Assistant Manager
The Exchange Hotel
02.2016 - 06.2019
Noosa District High
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