Chloe Stapleton
Ipswich
Summary
I consider myself a hardworking individual who's motivated and willing to experience new fields . I always come into the workplace with respect, a positive energy and in a punctual manner. I’m curious and constantly trying to expand my professional and personal skills.
Overview
4
4
years of professional experience
Work History
Administrative Officer
Bolton Clarke
01.2025 - Current
- Supported project workflows through deadline tracking, communication facilitation, expense reporting, invoicing, and basic accounting.
- Maintained up-to-date compliance requirements.
- Executed necessary tasks to admit incoming residents efficiently.
Supports Facilitator
MACS
07.2024 - 12.2024
- Managed first-level communication for addressing roster-related issues.
- Coordinated daily schedules of staff and client rosters using rostering systems.
- Supervised professional growth initiatives within the team.
- Handled phone inquiries and provided timely responses to emails.
- Handled last-minute roster changes and managed replacements swiftly.
- Schedule and process changes in our rostering system
- Communicate regularly with PCAs, customers and families to ensure they are informed of rosters and short notice changes
- Email / send rosters to customers
- Lead a team of support workers developing a positive team culture
- Identify and assist in PCA recruitment and onboarding
- Review and action timesheets to ensure accurate payroll processing
- Ensure team members' compliances are current
- Assist in the building of cohesive PCA's, through support, communication and performance monitoring
- Assist in the planning of and represent MACS at community and fundraising events
- Ensure services are delivered in line with MACS policies and procedures and in accordance with the requirements of the NDIS Commission
- Attend and contribute to staff meetings to ensure continual improvements in service delivery
- Communicate as needed with the Service Delivery Manager and/or Team Leaders of problems and issues that may occur from to time to time with staff members
- Be able to resolve workplace conflicts in a professional manner
- Participate in a rotational after-hours on-call roster to manage urgent matters that occur outside office hours
Personal Care Attendant
MACS
01.2023 - 07.2024
- Delivered mobile drop-in support services to individuals with physical disabilities.
- Provide support with daily living tasks by visiting clients per predetermined routes in specified areas.
- Assisted with daily living activities, including meal preparation, medication management, and hygiene maintenance.
- Delivering quality care and support to our customers in a home environment
- Ensuring the holistic needs of our customers are met in accordance with their needs and agreement with the service
- Contributing to reporting, accreditation and legislative compliance by completing all documentation and reporting incidents
Mobile Dog Grooming
Chloe's Dog Wash
10.2020 - 01.2023
- Owned and directed business operations for Chloe's Dog Wash.
- Established successful enterprise in 2020, amassing more than 100 clients prior to concluding operations.
- Provided constant communication and interaction with clients due to the nature of a mobile business.
- Facilitated structured processes for new client integration.
- Scheduled and managed daily runs.
- Enhanced sales growth through strategic advertising approaches.
- Managed responsibilities related to handling diverse breeds effectively.
- Performed precision fur styling tailored to the unique requirements of various breeds.
- Performed coat maintenance by eliminating tangles
- Ensuring hair and skin health
- Checking for parasites or other skin conditions
Education
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Relationship building
- Teamwork
- Scheduling and rostering
Timeline
Administrative Officer
Bolton Clarke
01.2025 - Current
Supports Facilitator
MACS
07.2024 - 12.2024
Personal Care Attendant
MACS
01.2023 - 07.2024
Mobile Dog Grooming
Chloe's Dog Wash
10.2020 - 01.2023
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