Chloe Sterpone
Perth,Australia
Summary
Highly motivated and enthusiastic employee with over four years experience in the healthcare services industry ranging from client experience specialist and administrative assistant in healthcare settings to registered nurse in a primary healthcare hospital. Eager to pursue my passion in the cosmetic industry, skin health and skin care and highly interested in learning about skin care products, dermal therapies and laser.
Overview
3
3
years of professional experience
Work History
Graduate Registered Nurse
Child Adolescent Health Service - Perth Childrens Hospial
Nedlands, WA
08.2023 - Current
- Supported medical staff in providing quality patient care.
- Assisted physicians during exams or procedures when needed.
- Collaborated with other healthcare professionals to ensure optimal outcomes for each patient.
- Performed nursing assessments of new admissions and discharged patients.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Identified potential safety risks or issues and took appropriate action to resolve them.
- Coordinated discharge planning activities including follow-up appointments or home health services.
- Utilized Digital Medical Records (DMR) and iSoft Clinical Manager (ICM) to update patient notes, alergies and treatment plans
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Chiropractic Administrative Assistant
Karrinyup Wellness Centre
Karrinyup, WA
06.2021 - 07.2023
- Worked collaboratively with team members to ensure efficient workflow within the office environment.
- Greeted patients, verified insurance coverage and collected payments for services rendered.
- Responded to emails from patients regarding billing questions or other inquiries related to their care plan.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct department and personnel.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared clients for physician by explaining process
- Scheduled appointments for patients via phone and in person
Client Experience Specialist
Best Body Pilates and Physiotherapy
Perth , WA
11.2021 - 08.2022
- Providing exceptional client service through communication frameworks
- Being responsible for tasks done on a daily, weekly and monthly checklist
- Used software, cliniko and onefitsop to process reservations, check-ins, check-outs and payments
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
Bachelor of Science - Nursing
Edith Cowan University
Joondalup07-2023
Western Australia Certificate of Education (WACE) -
Sacred Heart College
Sorrento 11-2019
APPI Pilates Instructor Certification -
Unite Health Pilates
Claremont Skills
- Experience with Gmail, Microsoft Word, Microsoft Outlook, Microsoft Powerpoint and Microsoft Excell
- Experience with appointment management software - Visual Outcomes, Cliniko, Onefitstop
- Outstanding presentation and organisation sills
- Demonstrated strong communication skills, both verbal and written
- Commitment and motivation to learning and professional development
- Experience in pediatric nursing, specifically burns, plastic surgery, orthopedics, adolescent medicine and mental health specialties
- Medical Recordkeeping
- Treatment Preparation
- Quality Improvement
- Appointment Scheduling
- Office Administration
References
References available upon request.
Timeline
Graduate Registered Nurse
Child Adolescent Health Service - Perth Childrens Hospial
08.2023 - Current
Client Experience Specialist
Best Body Pilates and Physiotherapy
11.2021 - 08.2022
Chiropractic Administrative Assistant
Karrinyup Wellness Centre
06.2021 - 07.2023
Bachelor of Science - Nursing
Edith Cowan University
Western Australia Certificate of Education (WACE) -
Sacred Heart College
APPI Pilates Instructor Certification -
Unite Health Pilates
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