Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chloe Sward

Prospect,TAS

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. I am a dependable candidate who is successful at managing multiple priorities with a positive attitude.

Overview

6
6
years of professional experience

Work History

Barista, Crew Trainer & Customer Service

McDonald's
10.2017 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination.
  • Showcased versatility by assisting in other areas of the café or restaurant as needed, including food preparation or table service when required.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Volunteer Food Van Assistant

Just Cats Inc
03.2023 - Current
  • Maintained a clean and orderly van area.
  • Coordinated with other volunteers to ensure timely and accurate delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Provided attentive service during high-volume periods without sacrificing attention to detail.
  • Adhered to proper food handling procedures and safety guidelines
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Tasmanian Certificate of Education -

Launceston College
Launceston, TAS
12.2021

Skills

  • Coffee Expertise
  • Beverage Preparation
  • POS Systems
  • Latte Art
  • Food Preparation
  • Espresso Machine Operation
  • Menu Memorization
  • Exceptional Customer Service
  • Team Player
  • Professional Demeanor
  • Safe Food Handling
  • New Hire Training
  • Friendly and Outgoing
  • Hospitality Service Expertise
  • Attention to detail
  • Drink customization
  • Multitasking
  • Order taking
  • Cleanliness
  • Reliability
  • Flexible Schedule

References

Rachel Beech

Founder and CEO

Just Cats Inc

0412 581 672


Tania Triffitt

Chartered Accountant

0409 971 935

Timeline

Volunteer Food Van Assistant

Just Cats Inc
03.2023 - Current

Barista, Crew Trainer & Customer Service

McDonald's
10.2017 - Current

Tasmanian Certificate of Education -

Launceston College

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Chloe Sward