Chloe Sward
Prospect,TAS
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. I am a dependable candidate who is successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Barista, Crew Trainer & Customer Service
McDonald's
10.2017 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination.
- Showcased versatility by assisting in other areas of the café or restaurant as needed, including food preparation or table service when required.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Volunteer Food Van Assistant
Just Cats Inc
03.2023 - Current
- Maintained a clean and orderly van area.
- Coordinated with other volunteers to ensure timely and accurate delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Provided attentive service during high-volume periods without sacrificing attention to detail.
- Adhered to proper food handling procedures and safety guidelines
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
Tasmanian Certificate of Education -
Launceston College
Launceston, TAS12.2021
Skills
- Coffee Expertise
- Beverage Preparation
- POS Systems
- Latte Art
- Food Preparation
- Espresso Machine Operation
- Menu Memorization
- Exceptional Customer Service
- Team Player
- Professional Demeanor
- Safe Food Handling
- New Hire Training
- Friendly and Outgoing
- Hospitality Service Expertise
- Attention to detail
- Drink customization
- Multitasking
- Order taking
- Cleanliness
- Reliability
- Flexible Schedule
References
Rachel Beech
Founder and CEO
Just Cats Inc
0412 581 672
Tania Triffitt
Chartered Accountant
0409 971 935
Timeline
Volunteer Food Van Assistant
Just Cats Inc
03.2023 - Current
Barista, Crew Trainer & Customer Service
McDonald's
10.2017 - Current
Tasmanian Certificate of Education -
Launceston College