Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Chloe Tan

Caroline Springs

Summary

Dynamic professional with a proven customer service and inclusive leadership track record, notably at McDonald's. Excelled in enhancing customer satisfaction and employee productivity through effective training and service strategies. Skilled in fostering team collaboration and adapting to high-pressure environments. Demonstrates exceptional decision-making and a goal-oriented approach to achieving sales and service targets. Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

4
4
years of professional experience

Work History

Manager

McDonald's
03.2024 - Current
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.

Christmas Casual Retail

Foot Locker
10.2024 - 01.2025
  • Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
  • Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.

Barista

McDonald's
07.2021 - 03.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Waitress Trainer

San Churros
04.2021 - 08.2021
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Education

Diploma - Nursing

Victoria University
Saint Albans, VIC
09-2025

Certificate III - Laboratory Skills

Catholic Regional College
Sydenham, VIC
10-2023

High School Diploma -

Lakeview Senior College
Caroline Springs, VIC
10-2023

Skills

  • Health education
  • Team collaboration
  • Effective communication
  • Time management
  • Customer service
  • Schedule preparation

Languages

Chinese (Mandarin)
Elementary

References

References available upon request.

Timeline

Christmas Casual Retail

Foot Locker
10.2024 - 01.2025

Manager

McDonald's
03.2024 - Current

Barista

McDonald's
07.2021 - 03.2023

Waitress Trainer

San Churros
04.2021 - 08.2021

Diploma - Nursing

Victoria University

Certificate III - Laboratory Skills

Catholic Regional College

High School Diploma -

Lakeview Senior College
Chloe Tan