- Backpacking and Hiking
- Adventure Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Yoga
- Cooking
- Fashion and Style
- Reading
Chloe Tavilla
Hope Island,QLD
Summary
Successful Retail Assistant, Bartender, Food and Beverage Supervisor and Administrative Officer motivated to maintain customer satisfaction and contribute to company success. With experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline workplace operations. Extensive knowledge of the hospitality, fashion and cosmetic industries. Proficient in Excel, Xero and Simpro. Hardworking, focused and driven to reach company goals.
Overview
7
7
years of professional experience
Work History
Administrative Officer
Balec Group
09.2022 - Current
- Managed purchase orders and ensuring invoices are paid on time
- Managed payroll weekly
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Cultivated strong professional relationships with external stakeholders such as clients and suppliers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
Retail Assistant
Ally Fashion
02.2022 - 09.2022
- Greet and interact with all customers and provide assistance as required
- Provide exceptional customer service when working on the shop floor, fitting room and/or cashier desk
- Maintain the visual standards of the store and represent the image of the brand
- Assist with the processing of stock arrivals and shop floor replenishment
Front of house, Bartender and Food and Beverage Supervisor
The Island Hotel
02.2021 - 12.2021
- Further experience and training in food and beverage services
- Promoted to Food and Beverage Supervisor after working for the company for 7 months
- Supervise, coordinate and train bar and wait staff to ensure high product knowledge and exceptional customer service
- Ensured the work area complies with the highest standards of cleanliness
- Have input into staff rosters to meet the needs of the bar and restaurant
- Cash handling and till reconciliation
- Manage opening and closing procedures and stock control
- Resolved customer service queries & complaints with diplomacy and tact
- Maintained a customer focus in all services in line with business culture
Front of house and Bartender
The Avenue
04.2021 - 10.2021
- Experience and trained in the area of food and beverage services
- Ensured processes and procedures are adhered to the standards of those set within the business
- Engaged with customers in a polite and courteous manner
- High level customer service maintained in a fast-paced restaurant
Front of house
Bettys Burgers
09.2018 - 02.2021
- Experience and trained in the area of point of sale and waitressing
- Training in management skills, using computer programs such as excel, and customer service
- Provided on-the-job training and education to the team on values, purpose and expectations, upholding the highest of standard or service for our guests
- Provided leadership and guidance to employees during shifts
- Promoted to supervisor April 2020 to February 2021
Retail Assistant
Pixie Love
01.2018 - 06.2018
- Trained in customer service to provide a positive experience for customers
- Trained to open and close store
- Chose new stock and merchandise
- Offering new and better ideas therefore having an improvement in sales
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Queensland Academy of Health Sciences
12.2020
Certificate II - Sampling And Measurement
CBC Institute
01-2020
Certificate III - Laboratory Skills
CBC Intsitute
01-2020
Skills
- Fast learner
- Strong organizational skills
- Sharp problem solver
- Telecommunication skills
- Fashion knowledge
- Reliable and punctual
- Advanced math and language
- Forward-thinking
- Extensive people skills
- Office Management
- Scheduling and calendar management
- Records Management
Accomplishments
- Certificate II in Measurement, 12/31/20
- Certificate III in Lab Skills, 12/31/20
- Responsible Service of Alcohol Certificate, 12/31/18
- Sales, Consistently generated additional revenue through skilled sales techniques, such as upselling.
- Tutoring, Volunteered at government funded PCYC primary school after school care. Helped them with homework and guided them through any aspects of their lives they are in need of assistance with from 2018-2020.
Personal Information
Date of Birth: 08/04/02
References
- Matthew Fiola, The Island, 0450 176 568
- Harmony Lister, Ally Fashion, 0436 289 166
Availability
Monday-Friday: anytime
Interests
Timeline
Administrative Officer
Balec Group
09.2022 - Current
Retail Assistant
Ally Fashion
02.2022 - 09.2022
Front of house and Bartender
The Avenue
04.2021 - 10.2021
Front of house, Bartender and Food and Beverage Supervisor
The Island Hotel
02.2021 - 12.2021
Front of house
Bettys Burgers
09.2018 - 02.2021
Retail Assistant
Pixie Love
01.2018 - 06.2018
Queensland Academy of Health Sciences
Certificate II - Sampling And Measurement
CBC Institute
Certificate III - Laboratory Skills
CBC Intsitute
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