Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Chloe Taylor

Sydney,NSW

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
5
5
Certification

Work History

Head Colour Technician / Salon Manager

Nyree Monaghan Studio 46
Paddington, NSW
01.2019 - 07.2022
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Communicated effectively with clients to establish expectations and desires for color treatment.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Colour Director Head Stylist Salon Manager

The Avenue Hair And Beauty
Sans Souci, NSW
02.2017 - 01.2019
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Counted and documented opening and closing cash amounts daily.
  • Supervised and monitored students' use of tools and equipment.
  • Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.

Emerging Hairdresser

Valonz - Paddington
Paddington, NSW
03.2014 - 04.2017

Apprentice Hairdresser

RAW Anthony Nader
Surry Hills, NSW
08.2012 - 02.2014
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
  • Consulted with clients on current trends and offered advice on flattering cuts and styles.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Styled hair for large events such as annual fashion shows and special hair expos.

Education

Cert III & IV Barbering - Barbering

Ultimo TAFE , Sydney, NSW
2016

Cert III Hairdressing - Hairdressing

Ultimo Tafe, Sydney, NSW
08.2015

Skills

  • Problem-solving skills
  • Time management
  • Relationship/team building
  • Staff Training
  • Sales expertise
  • Advanced communication skills
  • Relationship building and management
  • B2B sales
  • Interpersonal communication skills
  • Retention strategies
  • Revenue Generation

Accomplishments

2014 AHFA Apprentice of the Year Finalists

2015 Regional Gold Medalist Hair (Worldskills)

2016 NSW Bronze Medalist Hair (Worldskills)

2017 Regional Gold Medalists Hair (Worldskills)

2018 NSW Bronze Medalist Hair (Worldskills)

2019 Battle of the Barbers SYD Silver Medalist

Certification

RSA & RCG

Working With Children Check

First Aid

Training and Assessment

Cert 3&4 Hairdressing

Cert 3&4 Barbering

Timeline

Head Colour Technician / Salon Manager - Nyree Monaghan Studio 46
01.2019 - 07.2022
Colour Director Head Stylist Salon Manager - The Avenue Hair And Beauty
02.2017 - 01.2019
Emerging Hairdresser - Valonz - Paddington
03.2014 - 04.2017
Apprentice Hairdresser - RAW Anthony Nader
08.2012 - 02.2014
Ultimo TAFE - Cert III & IV Barbering, Barbering
Ultimo Tafe - Cert III Hairdressing , Hairdressing

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Chloe Taylor