Angelica Emery
Wonthaggi,VIC
Summary
Currently, I have the position of assistant store manager at the Leongatha Khub. However, I am seeking an opportunity closer to home where I can explore new horizons and push myself in a different setting. I am ready for a new career path, new experiences, and new challenges. With over 6 years of experience in the retail industry, I bring exceptional expertise to the table. I am known for my vibrant personality, outgoing nature, and willingness to tackle any task at hand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Kmart
Leongatha, Vic
02.2023 - Current
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Ensured compliance with all safety regulations throughout the store premises.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Loaded and unloaded trucks with electric pallet jack.
Duty Manager
Kmart
Wonthaggi, Vic
01.2020 - 01.2023
- Responded promptly to any emergency situations that arose during shifts.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Ensured adherence to health and safety regulations throughout the premises.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Retail Worker
Target
Wonthaggi, Vic
01.2018 - 01.2020
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Operated cash register to process payments from customers accurately and efficiently.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Customer Service
One Stop Shop
Wonthaggi, Vic
01.2017 - 01.2018
- Provided customer service assistance as needed.
- Maintained a safe working environment by adhering to all sanitation protocols.
- Followed health and safety standards for proper food handling techniques.
- Operated cash registers to process payments for goods and services.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Wonthaggi Secondary College
Wonthaggi01-2017
Skills
- Customer Relations
- Stock management
- Department Oversight
- Store Organization
- Loss Prevention
- Records Management
- Operations Oversight
- Staff Supervision
- Inventory counting
- Retail Operations
- POS Systems
- Staff Scheduling
- Sales Techniques
- Attention to Detail
- Strategic Planning
Certification
- First Aid and CPR
REFERENCES
Brooke Pendlebury
(61) 0456 252 690
b.pendlebury@hotmail.com
Emily stokes
(61) 0409 144 660
Emilystokes85@hotmail.com
Timeline
Assistant Store Manager
Kmart
02.2023 - Current
Duty Manager
Kmart
01.2020 - 01.2023
Retail Worker
Target
01.2018 - 01.2020
Customer Service
One Stop Shop
01.2017 - 01.2018
High School Diploma -
Wonthaggi Secondary College
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