Chloe Teske

• Assist a number of teams and members to achieve specific goals or targets
• Implemented process improvements that increased efficiency.
• Conducted regular team meetings to discuss performance, provide feedback, and set goals.
• Managed project timelines, ensuring all deliverables were met on time and within budget.
• Fostered a positive team environment through effective communication and conflict resolution.
• Supervised a team of claims specialists, providing guidance and support.
• Developed programs to enhance team skills and knowledge.
• Monitored team performance and implemented strategies to improve productivity.
• Handled escalated claims and resolved complex issues.
• Collaborated with other departments to streamline processes and improve customer satisfaction.

Education

• Established and monitored performance expectations, providing constructive feedback to ensure team alignment with organizational goals.
• Delegated responsibilities strategically, leveraging individual strengths to optimize team performance.
• Fostered a positive and collaborative work environment by effectively managing conflict resolution among team members.
• Conducted targeted coaching sessions to develop team members' skills, resulting in measurable improvements in individual performance.
• Collaborated with department leaders to set shared goals and ensure alignment across teams, enhancing overall organizational efficiency.
• Evaluated staff performance regularly, providing coaching and feedback to address inefficiencies and promote continuous improvement.
• Supervised a team of claims specialists, offering guidance and support to enhance team performance.
• Developed and implemented training programs to improve team skills and knowledge.
• Monitored team performance metrics and introduced strategies to boost productivity.
• Managed escalated claims, resolving complex issues efficiently.
• Worked closely with other departments to streamline processes and improve customer satisfaction.

• Analyzed data trends to identify opportunities for improvement in operational performance metrics.
• Optimized resource allocation, ensuring projects were completed on time and within budget.
• Enhanced team productivity with effective communication and collaboration strategies.
• Assisted in the development of long-term strategic goals, aligning operations with company objectives.
• Coordinated cross-functional teams for successful project execution and timely delivery of services.
• Implemented process improvements that increased overall customer satisfaction rates.
• Collected, arranged, and input information into database system.
• Generated reports detailing findings and recommendations.

• spent a day looking into the requirements of a team leader
• side by side with a team leader working
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed during team 1 on 1s.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams during team leader meetings.

• Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
• Streamlined communication between adjusters and clients, expediting claim resolution times.
• Enhanced customer satisfaction with timely and accurate claims.

• I was given an opportunity to join Portfolio CE 3 during a secondment for 14 weeks; during this time I managed and maintain my own portfolio while being one of the highest performers throughout the team
• I maintained my portfolio efficiently while maintaining my KRI's and upholding the expectation of customer service and the role
• During this role, I always participated in Portfolio Side by Sides to show other members of Suncorp what the role included and the processes that we follow
• While in Port 3, I was given the opportunity to be the Engagment coordinator for the team
• My job was to come up with an engagement activity for the team weekly meetings, this helped with getting to know the new team
• This role allowed me to extend my knowledge in varies areas of the company.

• Negotiated settlements between parties involved in various types of claims cases
• Coordinated with third party vendors such as contractors and repair shops to ensure timely completion of repairs or services related to claims cases
• Conducted in-depth research to analyze data, interpret laws and policies, and resolve disputes
• Adhered to strict timelines when processing insurance claims
• Investigated and processed complex insurance claims, ensuring accuracy and compliance with state regulations
• Evaluated existing processes and procedures related to claim handling and made recommendations for improvement
• Provided timely updates on the status of claims to customers via phone or email communication
• Followed up with clients after resolution of their claim case was reached to ensure satisfaction levels were met
• Assisted in training new employees on proper procedures for filing insurance claims.