Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Chloe Timmers

Chloe Timmers

Melbourne,VIC

Summary

Dynamic and results-driven professional with a proven ability to enhance customer satisfaction, streamline service operations, and optimize team performance. Adept at recordkeeping, client advocacy, and service coordination, ensuring efficient and high-quality service delivery.

Experienced in managing schedules, handling customer inquiries, and facilitating seamless communication between teams to improve workflow and client trust.

Recognised for strong leadership, problem-solving, reliable and trustworthy, with a track record of fostering collaborative team environments and driving operational improvements. Highly adaptable and reliable, excelling in fast-paced settings that require strategic decision-making and flexibility.

Committed to maintaining high professional standards, promoting efficiency, and continuously improving processes to achieve organisational goals.

Overview

7
7
years of professional experience

Work History

Service Coordinator

Auslife Care
06.2024 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Communicated with clients and service providers to provide updates on work progress.
  • Increased client trust with consistent follow-ups to gather feedback and address concerns.
  • Organized training sessions for staff, raising quality of customer service provided.

Administraton and Cafe Manager

Clip N Climb Berwick
10.2023 - 06.2024
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Streamlined invoice processing, reducing average payment turnaround time.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
  • Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
  • Managed scheduling for executive staff to ensure optimal time management and productivity.
  • Gathered, organized and input information into digital database.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Kept cafe in full compliance with health code standards and maintained consistently high scores.

Administrative Manager

Wolki Carpentry
08.2023 - 10.2023
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for trade staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
  • Verified customer information for orderly, up-to-date online systems.
  • Met department budgets by monitoring and reporting on office expenses.

Production Manager

YT Auto
08.2022 - 08.2022
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Oversaw quality control and production, ensuring work met industry standards, regulatory requirements, and company expectations while enhancing customer satisfaction and profitability.
  • Managing payments and resource allocation for team success.
  • Optimizing Google Drive & Notion processes for efficient content production.
  • Scheduling content for investment-related YouTube channels.
  • Conducting detailed quality control, working closely with voiceover artists and writers.
  • Highly skilled in AI voiceover production, consistently exceeding KPIs for speed, accuracy, and efficiency.
  • Topic creation and content planning.
  • Proof-watching YouTube videos with a keen eye for detail and critique.
  • Estimated labor requirements to support anticipated workload.
  • Delivered direct feedback to senior management regarding project visibility and status.

Marketing Assistant and Hospitality All-rounder

Beaconsfield Upper General Store
10.2021 - 08.2022
  • Worked front-of-house as a barista, bartender, waitress, and counter staff.
  • Assisted in marketing 1–2 days per week under direct mentorship, contributing to significant profit growth.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Helped develop and implement strategic marketing plans for both businesses (General Store and Over the Road Restaraunt).
  • Regularly handled opening and closing duties for both the restaurant and café, gaining expertise in all operational procedures.
  • Well-versed in common and specialized procedures for both businesses.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
  • Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
  • Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.

Fast Food Team Member

Gloria Jeans Coffee
03.2021 - 11.2021
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Contributed to increased sales by upselling menu items and promoting limited-time offers.
  • Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
  • Promoted brand loyalty among customers with relevant suggestions based on their preferences or dietary requirements during ordering process.
  • Assisted in inventory management, ensuring optimal stock levels for uninterrupted daily operations.
  • Reduced customer wait times by quickly operating customer window, order production and sales register simultaneously.
  • Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.

Barista and Cafe All-rounder

Hopscotch Play Cafe
06.2019 - 03.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Planned parties according to customer specifications.
  • Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.

Barista and Cafe All-rounder

Shingle Inn Fountain Gate
10.2017 - 02.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Bachelor of Forensic Criminology - Legal Studies

Federation University Australia
VIC

Skills

  • Recordkeeping & Documentation: Accurate notetaking, recordkeeping, reporting and documentation
  • Client Advocacy & Support: Advocacy, emotional support, and mental health awareness
  • Leadership & Teamwork: Team leadership, service monitoring, and program evaluation
  • Assessment & Planning: Needs assessments, individualized service plans, and program follow-ups
  • Meetings & Communication: Status meetings, staff training, extending techniques
  • Behavioural & Crisis Management: De-escalation techniques, boundary setting, crisis management and assertiveness
  • Client Safety: Behavioural observation, environmental safety, and adherence to professional ethics
  • Medical & Emergency Response: CPR certified, basic life support, and medical equipment operation
  • Technical Skills: Electronic health record navigation for efficient data management
  • Positive Reinforcement and Motivational Techniques

Accomplishments

  • The Career Academy (Online) – Advanced Xero Package
    Covers Xero, Xero Payroll, Advanced Xero Certificate, and Xero Advisor Certification
    Recognized by the International Association of Accounting Professionals and CPD Certificate Service
  • Origin Institute, Melbourne – White Card (CPCWHS1001) (Completed)Certified in construction induction training, mandatory for working in construction
  • CBD College, Melbourne – First Aid & CPR Certification (Completed)Qualified in CPR (HLTAID009), First Aid (HLTAID011), and Basic Emergency Life Support (HLTAID010)
  • Federation University, Berwick – Forensic Criminology (Jan 2021 – July 2022) Completed 1.5 years of successful study, gaining strong knowledge and passion for the field.
  • Hillcrest Christian College, Clyde North – VCE (Jan 2014 – Nov 2019)Graduated with VCE and ATAR
    Year 12 subjects:     Further Mathematics, Legal Studies, Business Studies, English, Computing
    Year 11 subjects: General Mathematics, Legal Studies, Business Studies, English, Psychology, Computing

Interests

  • Passionate about holistic well-being, balancing physical health with mental and emotional wellness
  • Love to go camping and surfing, sharing these passions with friends and family
  • Avid dancer
  • Actively involved in fundraising events and volunteer work
  • Enjoy DIY home improvement and mechanical upgrades, always eager to learn and enhance my skills

Timeline

Service Coordinator

Auslife Care
06.2024 - Current

Administraton and Cafe Manager

Clip N Climb Berwick
10.2023 - 06.2024

Administrative Manager

Wolki Carpentry
08.2023 - 10.2023

Production Manager

YT Auto
08.2022 - 08.2022

Marketing Assistant and Hospitality All-rounder

Beaconsfield Upper General Store
10.2021 - 08.2022

Fast Food Team Member

Gloria Jeans Coffee
03.2021 - 11.2021

Barista and Cafe All-rounder

Hopscotch Play Cafe
06.2019 - 03.2021

Barista and Cafe All-rounder

Shingle Inn Fountain Gate
10.2017 - 02.2020

Bachelor of Forensic Criminology - Legal Studies

Federation University Australia

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Chloe Timmers