Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Tongs

Warragul

Summary

Dynamic leader with proven expertise in operational efficiency and team management, honed at McDonald’s. Excelled in multi-unit management, spearheading initiatives that significantly enhanced community engagement and brand visibility. Skilled in risk management and employee performance management, driving continuous improvements and fostering a culture of achievement. Achieved notable revenue growth through strategic sales and relationship-building efforts.

Overview

11
11
years of professional experience

Work History

Store Associate

Alberto’s Pizza
01.2017 - 01.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Barista

Frankie’s
01.2016 - 01.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Area Coordinator

McDonald’s
01.2014 - 01.2017
  • Monitored key performance indicators to identify areas for improvement and implement necessary changes.
  • Organized successful events and initiatives, promoting community engagement and increasing brand visibility.
  • Boosted employee morale with regular recognition of achievements and personalized feedback.
  • Assisted students with transition to college, financial concerns, stress management, study skills and selecting majors.
  • Mentored junior team members to support their professional development goals while enhancing overall team capabilities.
  • Managed administrative, facility and programmatic functions for residential communities.
  • Optimized inventory management systems to minimize waste while maintaining adequate stock levels.
  • Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the organization.
  • Conducted regular performance evaluations, identifying gaps in skills or knowledge and providing relevant coaching or training opportunities.
  • Performed administrative functions by preparing weekly reports, completing forms and initiating correspondence.
  • Ensured compliance with company policies, local regulations, and industry best practices at all times.
  • Oversaw safety protocols within the area of responsibility, maintaining a secure work environment for all employees.
  • Generated revenue growth through effective sales strategies and relationship building with clients.

Education

Certificate IV - Alcohol And Other Drugs

Hader Institute
Online

Certificate III - Animal Care

TAFE Gippsland
Warragul, VIC

VCE -

Marist Sion College
Warragul, VIC

Certificate II - Animal Care

TAFE Gippsland
Warragul, VIC

Skills

  • Fundraising strategies
  • Multi-unit management
  • Operational efficiency
  • Team management
  • Documentation skills
  • Reporting skills
  • Safety management
  • Task delegation
  • Continuous improvements
  • Quality control
  • Risk management
  • Program leadership
  • Employee performance management
  • Communication skills

Timeline

Store Associate

Alberto’s Pizza
01.2017 - 01.2025

Barista

Frankie’s
01.2016 - 01.2019

Area Coordinator

McDonald’s
01.2014 - 01.2017

Certificate IV - Alcohol And Other Drugs

Hader Institute

Certificate III - Animal Care

TAFE Gippsland

VCE -

Marist Sion College

Certificate II - Animal Care

TAFE Gippsland

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