Chloe Urlich
South Ripley,QLD
Summary
Achieved rapid promotion to Cleaning Supervisor at Downer Defence, showcasing leadership qualities and a strong work ethic. Excelled in high-pressure environments, leveraging lifeguard certification and first aid skills to ensure safety and efficiency. Fostered significant client relationships, enhancing team reputation through exceptional service and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Lifeguard
Downer Defence
01.2024 - 05.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Completed regular pool testing and checks of PH levels, chlorine and CO2
- Maintained pool area cleanliness and safety standards eg. Defib checks, Oxy checks, First Aid Kit, Cleaning checklist
Cleaning Crew Supervisor
Downer Defence
01.2023 - 04.2024
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities/runs among team members and monitoring progress throughout the shift.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Learned accommodation clerk duties to cover and fill in when necessary.
- Collaborated with Defence to develop customized cleaning plans tailored to each client''s needs.
- Maintained and created relationships with Defence which produced compliments to our cleaning team, invites to Defence Functions and cleaning plans that benefit both Downer and Defence.
- Conducted ongoing quality assurance checks to ensure the highest level of cleanliness was achieved in all serviced locations.
Cleaner
Downer Defence
11.2022 - 01.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted to Cleaning Supervisor after two months due to experience and performance.
Housekeeper
FTA Queensland - Pilot Academy
07.2022 - 11.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Bank Teller
Heritage Bank
01.2022 - 06.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted and packaged currency and coins.
Housekeeping Supervisor
Quest
08.2020 - 01.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Filled in as a cleaner when staffing was low to relieve team workload.
- Promoted to cleaning supervisor after 4 months.
Housekeeper
Mantra On View Hotel
02.2018 - 04.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
Blue Card - Working With Children
Blue Card Services
Toowoomba, QLD01.2024
Pool Lifeguard Certificate - Sports And Recreation
Saving Lives Australia
Warwick, QLD12.2023
First Aid Certificate - First Aid
Top of The Range Training
Toowoomba, QLD10.2023
Skills
- - Strong communicator
- - Lifeguard certification
- - Works well under pressure
- - Effective problem-solver
- - Effective problem-solver
- - Leadership qualities
- - Administrative support
- - Efficient Cleaning Techniques
References
Maree Thompson
Senior Lifeguard - Borneo Barracks, Cabarlah (Pool)
0412 537 732
CAPT Stuart Reed
5th Year Captain - Borneo Barracks, Cabarlah (HQ)
0431 337 301
Sharma Haller
Area Manager - Heritage Bank , Toowoomba
0407 731 609
Micheal Malaquin
Hotel Manager - Quest, Toowoomba
0439 629 159
Timeline
Lifeguard
Downer Defence
01.2024 - 05.2024
Cleaning Crew Supervisor
Downer Defence
01.2023 - 04.2024
Cleaner
Downer Defence
11.2022 - 01.2023
Housekeeper
FTA Queensland - Pilot Academy
07.2022 - 11.2022
Bank Teller
Heritage Bank
01.2022 - 06.2022
Housekeeping Supervisor
Quest
08.2020 - 01.2022
Housekeeper
Mantra On View Hotel
02.2018 - 04.2020
Blue Card - Working With Children
Blue Card Services
Pool Lifeguard Certificate - Sports And Recreation
Saving Lives Australia
First Aid Certificate - First Aid
Top of The Range Training
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