Rae Villegas
Park Ridge,QLD
Summary
Proven track record in streamlining operations at Logan Endoscopy Services, demonstrating exceptional organizational and strong communication skills. Excelled in managing patient information with utmost confidentiality and efficiency, while fostering teamwork. Competent in Microsoft Office 2019, ensuring seamless administrative support and critical problem-solving. Achieved a notable GPA of 6.65, balancing academic excellence with professional commitments.
Overview
10
10
years of professional experience
Work History
Medical Admin Officer
Logan Endoscopy Services
09.2019 - Current
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Maintained current and accurate medical records for patients.
- Trained interns and newly hired team members on office procedures and computer system.
- Ordered all office supplies and kept check on inventory levels.
- Maintained strict confidentiality of patient information, adhering to the Privacy Act 1988 and medical office policies.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Claimed medical accounts (doctors') from Medicare/DVA through PRODA. Performed hospital eligibility checks for patients.
Office Clerk
Logan Endoscopy Services
02.2014 - 09.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Collaborated effectively with cross-functional teams to achieve shared goals while fostering an inclusive work environment for all team members.
Education
Bachelor of Business - Human Resources Management & Employment Relations
Griffith University
Brisbane, QLD07.2019
Skills
- Strong communication, organisation and task
prioritisation skills demonstrated through my
current employment, where I frequently
balance the needs of both the clinical and
administrative departments, whilst performing
to the expected quality and time - Teamwork and interpersonal skills developed
through leading and participating in groups at
university and my current employment - Critical analysis and complex problem-solving
skills gained through tertiary studies
- Well-developed time management skills
demonstrated by achieving a GPA of 665
whilst working ten hours a week and studying
full-time - Competent in Microsoft Office 2019
References
Anna Yeo
Office Manager
Logan Endoscopy Services Pty Ltd
Ph: Available upon request
Jean Antonio
Nurse Manager
Logan Endoscopy Services Pty Ltd
Ph: Available upon request
Timeline
Medical Admin Officer
Logan Endoscopy Services
09.2019 - Current
Office Clerk
Logan Endoscopy Services
02.2014 - 09.2019
Bachelor of Business - Human Resources Management & Employment Relations
Griffith University
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