Chloe Vo
Huntingdale,VIC
Summary
Motivated and detail-oriented professional with over 5 years of experience across hospitality and beauty industries, specializing in inventory management, stock control, and high-level customer service. Proven ability to work in fast-paced environments while maintaining accuracy, efficiency, and strong communication. Experienced in both front-of-house operations and back-of-house logistics, with a deep understanding of workplace safety and hygiene protocols. Strong IT skills, including proficiency in Microsoft Excel, inventory management systems, and digital booking tools. Currently seeking to leverage my operational and organizational strengths in a Stores Officer role within a dynamic, customer-focused environment.
Overview
5
5
years of professional experience
Work History
Beauty Specialist
Posh Lash & Beauty
Keysboroughs , VIC
10.2023 - 03.2024
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Assisted in the development of promotional displays and materials to advertise products.
- Explained and demonstrated proper use of products through actual application.
- Assisted clients in finding specific items from shelves, checking supply room for additional inventory.
- Evaluated customer skin to determine unique conditions and skin type.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Senior Barista
Industry Beans
Chadstone, VIC
11.2022 - 10.2023
- Arranged merchandise and built eye-catching displays to increase sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Con Noi Italian Trattoria
Camberwell, VIC
12.2021 - 12.2022
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Responded promptly and professionally to feedback, comments and complaints.
- Resolved customer complaints and issued refunds as needed.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Senior Barista
Harvest Blend
Camberwell, VIC
09.2021 - 11.2022
- Maintained highest standards of conduct and service to support company reputation.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Preparing coffees and other beverages to a high standard of taste and quality.
- Train and set standards for Junior Baristas and Wait Staff.
Assistant Manager
Le Feu Gluten Free
Moorabbin, VIC
05.2021 - 11.2021
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Mentored and coached service team on effective techniques to enhance customer experiences.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Maximized profit and revenue through upselling and cross-selling techniques.
Barista
Farro Nourishing Eatery
Moorabbin, VIC
01.2021 - 05.2021
- Maintained highest standards of conduct and service to support company reputation.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Increased sales by arranging merchandise in innovative and eye-catching displays.
Front of House Attendant
Butcher & Vine
Hawthorn , VIC
11.2020 - 03.2021
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Effectively multitasked within fast-paced environment.
- Offered product samples, answered questions and suggested products.
- Informed customers of sales and promotions.
Front of House Attendant
Ngon Restaurant
Highett , VIC
07.2020 - 11.2020
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Took to-go phone orders from guests following outlined procedures.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
Barista
Lucky 8 Cafe
West Melbourne, VIC
08.2019 - 02.2020
- Greeted guests with pleasant smile and superior customer service.
- Received and accurately processed customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Professional Qualification - Barista Skills
A Au Vocational Guidance Corporation
Ho Chi Minh City, Viet Nam06.2019
Bachelor - Business Management
RMIT University
Viet Nam05.2019
Master of Science - Business Analytics
RMIT University
Melbourne, Australia Responsible Service of Alcohol Course - Victorian RSA
William Angliss Institute of TAFE
Melbourne, VICSkills
- Customer service & assistance prioritization
- Inventory management
- Communication
- High-volume patrons
- Hospitality and Professionalism
- Detail-Oriented
- Cash Handling & POS system
References
Available upon request
Timeline
Beauty Specialist
Posh Lash & Beauty
10.2023 - 03.2024
Senior Barista
Industry Beans
11.2022 - 10.2023
Assistant Manager
Con Noi Italian Trattoria
12.2021 - 12.2022
Senior Barista
Harvest Blend
09.2021 - 11.2022
Assistant Manager
Le Feu Gluten Free
05.2021 - 11.2021
Barista
Farro Nourishing Eatery
01.2021 - 05.2021
Front of House Attendant
Butcher & Vine
11.2020 - 03.2021
Front of House Attendant
Ngon Restaurant
07.2020 - 11.2020
Barista
Lucky 8 Cafe
08.2019 - 02.2020
Professional Qualification - Barista Skills
A Au Vocational Guidance Corporation
Bachelor - Business Management
RMIT University
Master of Science - Business Analytics
RMIT University
Responsible Service of Alcohol Course - Victorian RSA
William Angliss Institute of TAFE
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