- Cattle Nutrition
- Other Ruminant Nutrition
- Horsemanship & Horse Riding
- Overall health, management and productivity of livestock operations
- Furthering my studies to firmly develop and continuously grow my career in this field
Chloe Walters
North Star
Summary
Dynamic veterinary receptionist with a proven track record at Goondiwindi & District Veterinary Services, excelling in compassionate communication and animal handling. Enhanced client trust during critical situations and educated pet owners on nutrition, contributing to improved pet wellness. Recognized for maintaining professionalism under pressure while resolving customer conflicts.
I am adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction.
Overview
12
12
years of professional experience
Work History
Veterinary Receptionist
Goondiwindi & District Veterinary Services
07.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Ensured proper animal nutrition by continuously updating my knowledge on currently available diets so as to recommend appropriate diets according to breed and species-specific requirements.
- Delivered high-quality grooming services for both aesthetic and hygienic/ functional purposes for dogs and cats.
Customer Service Representative
Woolworths Group
09.2013 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Performed daily reconciliation of cash registers accurately within allotted time frames for streamlined closing procedures.
Education
Bachelor of Science - Animal Veterinary Medicine & Psychology
University of New England
Armidale, NSW12-2027
Skills
- Compassionate communication
- Teamwork and collaboration
- Animal handling
- Basic animal nutrition
- Basic horsemanship
- Horse nutrition understanding
Interests
Timeline
Veterinary Receptionist
Goondiwindi & District Veterinary Services
07.2024 - Current
Customer Service Representative
Woolworths Group
09.2013 - 09.2021
Bachelor of Science - Animal Veterinary Medicine & Psychology
University of New England
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