Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Chloe Weir

Geraldton

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
Certification

Work History

Retail Manager and Sales Assistant

Sultans Treasure
  • As a Retail Manager, I held primary responsibility for overseeing all aspects of store operations and team management
  • I led a team of 8 employees, ensuring adherence to company policies and delivering exceptional customer service standards
  • My role involved strategic planning to drive sales growth, achieving increases in sales through effective staff training and implementation of promotional campaigns
  • I maintained strict control over inventory, successfully reducing stock loss
  • Additionally, I managed financial aspects including budgeting and cost control, consistently meeting or exceeding sales targets and profitability goals
  • Through proactive leadership and employee development initiatives, I fostered a positive work environment that contributed to improved staff retention and overall store performance

Plant and Garden Care Expert

Bunnings
  • When at Bunnings I was mainly responsible for dealing with all the incoming and outgoing deliveries of the plants, garden equipment and pest control
  • I maintained the area and income of stock, controlling the flow of stock into the aisle shelves ensuring that the stock was rotated and all in the correct position
  • I lead the customer service for the plant and garden care
  • I maintained the plants in the garden; watering, fertilizing, trimming, replanting
  • These skills I have acquired from Bunnings have taught me great customer service skills, increased my knowledge in the plant department, improved my character skills taking on high levels of responsibility
  • It taught me skills like driving forklifts and placing large orders in and ensured my confidence in people skills and my own skills

Receptionist

Ningaloo Caravan and Holiday Resort
  • As the main receptionist at Ningaloo caravan park, my main role was to answer emails, take phone calls, put through bookings, put through payments and deal with any customer disputes
  • I also check all customers in and out of the park, making sure they are happy with their stay
  • Plus opening and closing reception, dealing with money and third party booking business

Skills

  • Customer service
  • Store operations
  • Cash management
  • Organization skills
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations

Certification

HLTAID015 Provide advanced resuscitation and oxygen therapy

HLTAID011 Provide First Aid

Timeline

Retail Manager and Sales Assistant

Sultans Treasure

Plant and Garden Care Expert

Bunnings

Receptionist

Ningaloo Caravan and Holiday Resort

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Chloe Weir