Chloe Weir
Toowoomba,QLD
Summary
Organized and dedicated Office/Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Employment Coach
Sarina Russo Job Access
12.2022 - Current
- Managed caseloads of up to 90 monthly clients in search of gainful employment.
- Interviewed clients and administered skills assessments to determine employability.
- Proofread and edited clients' resumes to improve interview chances.
- Recognized client employment barriers and devised strategies to resolve
- Utilised strong computer skills to fully utilise data bases and keep up to date, detailed notes
- Provide excellent customer service to build rapport with clients and keeping communication lines open through phone and email
Job Coach Team Leader
BEST Employment
03.2018 - 06.2022
- Live by the mission to see everyone who wants a job, get a job
- Focusing on what people can do, not what they can't do
- Proven ability to reach targets whilst providing quality service
- Designing creative, engaging and interactive materials
- Mentored staff on compliance, procedural and performance strategies
- Build positive relationships with internal staff and external organisations
- Time management skills utilising the Microsoft Office Suite to communicate and delegate tasks, meeting requests and updated processes
- Diverse communication skills to lead, manage and motivate a positive and productive team
- Perform duties with truthfulness and integrity
- Lead others in the right direction to meet their goals and achieve their potential.
Administration Assistant/Chauffeur
My Ride Chauffeured Services
05.2017 - 03.2018
- Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data
- Performed general office duties, including answering phones, routing calls and messages and greeting visitors
- Made decisions affecting daily operations such as overseeing purchasing and inventory management
- Generated consistent referrals and repeat business by providing friendly and fast service
- Answered, scheduled and responded to reservation calls at specific times and locations
- Increased efficiency of data migration process by effectively extracting and verifying data.
Animal Management Officer
Toowoomba Regional Council
05.2015 - 05.2017
- Confidently complete compliance and regulatory services
- Thorough understanding of the Queensland State and Local Animal Laws and Legislations
- Empathetic and professional customer service whilst interacting and contacting clients
- Proven Understanding of Privacy and Confidentiality Principles
- Detailed and accurate entry of data including animal registration details, customer complaints and/or requests, receipting, client details, investigation statements and notes
- Assist with additional duties administration duties, basic IT services and creating educational documents for the community
- Effectively prioritize tasks and achieve strict deadlines
- Strong understanding of Workplace Health and Safety policies and procedures
- Responsible for the care of animals
- Confident with domestic animal interactions
Department Manager
McDonald's Family Restaurant
01.2007 - 12.2014
- Effectively progressed from a Trainee position into the role of Customer Experience Department Manager
- The ability to maintain a high level of quality, service, cleanliness and value to the everyday operations maximising customers overall experience
- Management Experience specializing in customer engagement, service, effective complaint handling, staff training and administration duties
- Proven ability to work in a fast-paced environment ensuring maximum productivity, the delegation of tasks to other staff, multi-tasking whilst maintaining a clean environment and gold class customer service
- Demonstrated experience in setting targets for staff, implementing processes to meet targets and positively recognising staff when achieved through performance management
- Heavily involved and responsible for training staff, implementing and adhering to Workplace Health and Safety and Inventory Control
- Ability to follow, adhere and implement company policies, procedures including workplace health and safety
Education
Leading People and Culture Virtual ProgramQLD Proteus Leadership -
2021
Conflict Resolution Training & ConsultingVIC Conflict Resolution Training -
2020
McDonald's Family RestaurantsBrisbane QLD Management Development Program -
2011
High School Diploma -
Harristown State High School
2010
Skills
- Relationship building and management
- Policy and procedure adherence
- Strategies and goals
- Systems and software programs
- Client Care and Confidentiality
- File Maintenance
Timeline
Employment Coach
Sarina Russo Job Access
12.2022 - Current
Job Coach Team Leader
BEST Employment
03.2018 - 06.2022
Administration Assistant/Chauffeur
My Ride Chauffeured Services
05.2017 - 03.2018
Animal Management Officer
Toowoomba Regional Council
05.2015 - 05.2017
Department Manager
McDonald's Family Restaurant
01.2007 - 12.2014
Leading People and Culture Virtual ProgramQLD Proteus Leadership -
Conflict Resolution Training & ConsultingVIC Conflict Resolution Training -
McDonald's Family RestaurantsBrisbane QLD Management Development Program -
High School Diploma -
Harristown State High School
Additional Information
- Conflict Resolution - Responsible for handling customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Co-Host Annual Ride for Red Charity Motorbike Ride for the Queensland Cancer Council raising over $35,000 since 2018
- Compiled inventory lists and ensured sufficient stock
- Promoted to Animal Management Officer after only 6 months of employment
- Managed rosters and leave requests for over 100 employees
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Tuaeu Roberts (Tutz)
Loadout Supervisor
Oakey Beef Exports
0478 152 932
Shane Ives
Dematic System Supervisor
Oakey Beef Exports
0408 196 275
Noel Arthy
Boner - Colleague
Oakey Beef Exports
0427 866 635
Quote
It is never too late to be what you might have been.
George Eliot
Referees
Rebecca May
Performance Manager
BEST Employment
M:0438 419 237
David New
Business Development Manager
BEST Employment
M:0437 688 285
Jason Crowther
Co-Ordinator Animal Management
Toowoomba Regional Council
M:0429 544 575
Joshua Bamford
HR Manager
McDonald's Family Restaurants
M:0411 672 448
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