Chloe Welch
Summary
Professional Administrator, with seven years experience, working in various roles across several industries including Education, Hospitality and Tourism, Recruitment and Retail, predominantly in business support roles. Assisting with day-to-day operations of a company including data entry, clerical tasks, scheduling, organising diaries and meetings, implementing procedures, record-keeping and ad-hoc duties. Planning and organising work to achieve goals and targeted results with minimal supervision.
Currently in the process of transitioning back to the UK (London) from living in Australia (past 2 years) and looking for a professional administrative opportunity in a thriving company. Keen to be given the opportunity to utilise the following skills learnt, increased, and adapted over the past years to become an exceptional worker in the field of administration.
Overview
7
7
years of professional experience
Work History
HR Coordinator
Brandbank Group
09.2023 - 11.2023
- Issuing and approving 50-100 contracts, a day, to employees using Flare HR, ensuring correct documentation and checks have been completed.
- Helping with ad hoc onboarding tasks for new starters such as issuing building passes.
- Editing variation contracts for staff members transitioning from one role to another.
- Being vigilant when checking and editing information.
- Assisting with parental leave forms and using the parental leave protocol documents to advise employees with the correct information.
- Answering queries in the HR inbox in a timely manner.
- Supporting the Payroll department entering employees into the payroll system.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Talent Attraction Specialist Administrator
Flexhive Hudson
02.2023 - 08.2023
- Editing and formatting resumes for candidates
- Including, checking for grammar, and spelling mistakes and ensuring the formatting is aesthetic.
- Sending reference checks and compliance checks, ensuring a smooth onboarding system for candidates.
- Assisting the team with general administration duties.
- Working under time constraints when job roles were due urgently.
- Understanding how to adapt to a professional working role in Australia.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Receptionist
Vision Hotels
05.2022 - 09.2022
- Assisting customers with bookings with a booking rate between 90%-100% daily.
- Creating/editing bookings on RMS.
- Helping customers to check in and with all other queries.
- Booking tours with affiliated partners with around 1-2 booking per day.
- Problem solving booking issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Panels Support Officer
Trinity College London
01.2021 - 01.2022
- Promoted from Written Papers Coordinator to Panels Support Officer to work closely with examiners and conferencing.
- Organising onboarding for new examiners such as set-up on work systems, creating and issuing identity badges, sending out resources and other ad-hoc duties.
- Helping to assist with a fully remote conference for 800 examiners using an online video platform to organise session calendars, arranging morning meetings, running trial course sessions for examiners to practice using the platform and over seeing the smooth running of the conference whilst happening. The conference had a review success rate of 90% + with examiners keen to continue to run sessions online.
Written Papers Coordinator
Trinity College
10.2016 - 01.2021
- Assisted markets to help with their requests to improve customer/company relationships. Promotion awarded due to project success of reducing result turn arounds times.
- This ensured relationships with key stakeholders and customers.
- Improved efficiency of exam paper processing times.
- This led to the timescale being reduced from 6 weeks to 2-4 weeks, which meant targets were surpassed.
- As Social Committee Coordinator, surveys were implemented regularly to hear staff voices which lead to creating events and wellbeing sessions to meet the needs of the employees.
- Regular feedback led to improved relationships within the company, brought teams together and helped with improving their wellbeing.
- Working remotely during Covid-19, business needs were supported by ensuring extra help was giving to different teams achieve their targets and deadlines.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
Social Committee Member
Trinity College London
01.2017 - 01.2022
- Applied to be part of the Social Committee and was given the opportunity to join. Working with two colleague's and closely with the CEO and HR Director.
- Voluntary position within the company to help organise staff events and wellbeing classes using a specified budget.
- Organising two corporate events a year for all staff members (200). This included reaching out to third parties for hospitality and catering, entertainment and venue hire options.
- Building relationships with third parties to secure discount for future event bookings.
- Taking into consideration the staff voice by creating surveys to gain feedback.
Education
Bachelor of Arts - Theatre Studies
University of Kent
Kent, UK12.2016
Skills
- Professional Administration
- Collaborating with Stakeholders
- Project Management
- People skills
- Adaptability
- Analytical
- Organisation
- Customer Service
- Attention for Detail
- Organisation
- Problem Solving
- Multitasking
- Business Development
- Agile Working
- Decision Making
- Microsoft Office Suite
Personal Information
Title: Professional Administrator
Timeline
HR Coordinator
Brandbank Group
09.2023 - 11.2023
Talent Attraction Specialist Administrator
Flexhive Hudson
02.2023 - 08.2023
Receptionist
Vision Hotels
05.2022 - 09.2022
Panels Support Officer
Trinity College London
01.2021 - 01.2022
Social Committee Member
Trinity College London
01.2017 - 01.2022
Written Papers Coordinator
Trinity College
10.2016 - 01.2021
Bachelor of Arts - Theatre Studies
University of Kent
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