Chloe Wilkie
Narre Warren South,VIC
Summary
Motivated and results-driven professional with a proven ability to enhance business performance through adaptability, efficiency, and strong problem-solving skills. Experienced in working both independently and within teams, consistently meeting objectives while maintaining high standards of professionalism. Resourceful and growth-oriented, with a passion for driving improvement, building strong client relationships, and delivering measurable value.
Overview
4
4
years of professional experience
Work History
Co Owner / Sales Manager
CDR Crew
07.2025 - Current
- Run social media accounts and create engaging posts to boost brand presence
- Analyse SEO and website traffic performance using GoDaddy tools
- Create, design, and publish marketing materials across digital and print channels
- Assist with internal and on-site operations, including quoting, scheduling, supplier coordination, and hands-on support on job sites
- Develop, implement, and facilitate sales plans, with a focus on client acquisition and ongoing expansion
Administration Officer
Capital Transport Group
07.2024 - 06.2025
- Oversee daily revenue reporting and investigate discrepancies
- Complete daily administrative tasks to ensure accurate invoicing and timely payments to subcontractors and clients
- Schedule and coordinate work within the internal system
- Perform data entry and create spreadsheets for tracking and reporting
- Conduct daily analysis of the annual business unit budget and provide investigations as required
- Format and standardize client processes for job uploads, payments, and billing
- Make executive decisions regarding credits, refunds, and pay discrepancies
Account Manager
Capital Transport Group
01.2024 - 04.2024
- Manage and grow a portfolio of key accounts equal to $1+ Million per annum, ensuring client satisfaction and retention.
- Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact
- Collaborate with cross-functional teams to provide exceptional customer service and meet client expectations
- Prepare and deliver presentations, proposals, and business reviews to clients.
- Negotiate contracts and pricing agreements with a focus on maximizing revenue and profitability.
Showroom Specialist
Fontaine Industries
12.2023 - 04.2024
- Greet and welcome customers, providing a warm and inviting atmosphere.
- Showroom setup and maintenance.
- Suggest suitable products based on customer requirements.
- Process sales transactions accurately.
Business Development Executive
Capital Transport Group
02.2023 - 01.2024
- Identify and develop new business opportunities within the transportation industry.
- Build and maintain strong relationships with key clients and stakeholders.
- Develop and execute strategic sales plans to achieve KPI's consistently.
- Prepare persuasive sales presentations to prospective clients and close deals.
- Cold calling prospects to arrange meetings.
- Maintained records of all sales activities including proposals and quotes.
Customer Experience Team Leader
Capital Transport Group
06.2022 - 06.2023
- Ensure timely and accurate resolution of customer inquiries, complaints, and escalations.
- Monitor customer service performance metrics.
- Train and onboard new team members, providing ongoing coaching.
- Lead and motivate a team of 6 customer service representatives.
Vet Nurse Assistant
Middle Brighton Veterinary Centre
04.2021 - 06.2022
- Maintain cleanliness and organization of clinic areas.
- Monitor and record vital signs of animals.
- Prepare and sterilize surgical instruments.
- Administer medications and vaccines.
- Assist with laboratory tests.
Education
Certificate 3 - Animal Studies
Holmesglen
06.2021
High School Diploma -
St Francis Xavier College
10.2018
Skills
- Adaptability & Resilience
- Communication & Customer Service
- Problem Solving & Analytical Thinking
- Organization & Schedule Management
- Team Collaboration
- Client Relationship Management
- Sales Development & Negotiation
- Cold Calling & Lead Generation
- Revenue Growth & Goal Orientation
- CRM & Data Management
- Decision-making & Small Business Operations
Timeline
Co Owner / Sales Manager
CDR Crew
07.2025 - Current
Administration Officer
Capital Transport Group
07.2024 - 06.2025
Account Manager
Capital Transport Group
01.2024 - 04.2024
Showroom Specialist
Fontaine Industries
12.2023 - 04.2024
Business Development Executive
Capital Transport Group
02.2023 - 01.2024
Customer Experience Team Leader
Capital Transport Group
06.2022 - 06.2023
Vet Nurse Assistant
Middle Brighton Veterinary Centre
04.2021 - 06.2022
High School Diploma -
St Francis Xavier College
Certificate 3 - Animal Studies
Holmesglen
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