Chloe Williams
Jones Hill ,QLD
Summary
Highly motivated, results-focused professional with a robust work ethic. I am seeking a challenging position that harnesses my technical expertise, skills, and experience. As a self-managed individual with excellent reliability and dependability, I effectively work independently and collaboratively within team settings.
A dynamic professional with a proven track record at Bolton Clarke Centaur, adept in patient care and team collaboration.
In between nursing to retail I Excel in cash handling and customer service, enhancing operational efficiency and client satisfaction. Demonstrated ability to streamline processes, achieving significant improvements in patient and customer experiences.
Overview
19
19
years of professional experience
Work History
Retail Sales Assistant
Nambour Gifts & Tobacconists
03.2024 - 10.2024
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and provided outstanding customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
AIN Nurse
Bolton Clarke Centaur
04.2017 - 08.2024
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Office Manager/Accounts / Receptionist
Wise Waste Solutions Pty Ltd
01.2006 - 11.2014
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor Of Nursing - Nursing Education
Nursing
TAFE 05.2017
Master Of Business - Business Accountancy
Steps Nursing School & TAFE QLD
Queensland 04.2008
Skills
- Punctuality
- Cash handling
- Cash register operation
- Goal oriented
- Processing payments
- POS terminal operation
- Customer service
- Teamwork and collaboration
- Time management
- Backroom organization
- Positive and professional
Timeline
Retail Sales Assistant
Nambour Gifts & Tobacconists
03.2024 - 10.2024
AIN Nurse
Bolton Clarke Centaur
04.2017 - 08.2024
Office Manager/Accounts / Receptionist
Wise Waste Solutions Pty Ltd
01.2006 - 11.2014
Bachelor Of Nursing - Nursing Education
Nursing
Master Of Business - Business Accountancy
Steps Nursing School & TAFE QLD
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