Chloe Wilson

• Was selected to join a group within our organisation to drive the innovative use of AI and other tools within the org.
• Conducted extensive research and evaluation of emerging AI tools, software development architectures, and system administration tools for potential implementation.
• Facilitated regular meetings and discussions to align group goals, share insights, and drive continuous improvement in D&I innovation efforts

• Answered questions from potential students about studying UTS's Computing Science Industry Degree Academy program.
• Spoke to industry partner panels to pitch their involvement in the program
• Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media.

• Managed and coordinated IT service delivery processes to ensure timely and efficient resolution of incidents and service requests for a large user base.
• Managed incident, problem, and change management processes to minimize service disruptions and ensure smooth operations
• Coordinated with vendors to facilitate the procurement, installation, and maintenance of IT hardware and software.
• Developed and maintained documentation related to vendor management processes, including contracts.

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• Supported on site and remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
• Maintained IT Service desk efficiency implementing streamlined ticketing processes and knowledge base updates.
• Delivered exceptional customer service by maintaining open lines of communication with users throughout the issue resolution process.
• Contributed to cybersecurity initiatives through vulnerability assessments, patch management, and end-user education.