Chloe Witt

In May 2021, I commenced the position as a receptionist at Gordon Vet Hospital. During this period, I took charge of our social media platform, involving the creation of professional staff and pet photos, as well as documenting intriguing surgery cases. Furthermore, I took on the role of managing our team from 2022 to December 2023.

Key Responsibilities include

• Exhibiting advanced leadership skills within our team, providing ample support and guidance throughout the day.
• Effectively overseeing daily scheduling and coordination of consultations and surgery appointments for up to 8 veterinarians.
• Managing a substantial volume of emails and phone calls efficiently throughout the day.
• Collaborating with our Practice Manager, Head Nurse, and both Practice Partners to address HR matters, resolve staff issues, and foster positive and open communication between reception and the rest of the hospital.
• Setting team priorities, maintaining schedules, and monitoring performance.
• Assessing employee performance and delivering constructive feedback to enhance skills
• Handling procurement of all hospital supplies and monitoring inventory levels in the absence of the Practice Manager.
• Effectively utilising RX Works software and inputting monthly schedules for veterinarians.

• Directed incoming calls to internal personnel and departments.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Resolved customer problems and complaints.
• Assisted in administrative duties for office team, including making phone calls, copies and schedules.
• Operated multi-line telephone system to independently handle numerous calls each day.

• Executing reception responsibilities, utilising Rx Works software.

• Upholding a strong level of patient care.

• Conducting pathology collection and in-house analysis through Idexx and Abaxis machines.

• Engaging in all facets of surgical nursing.

• Organising annual check-up appointments, consultations, and surgical appointments.

• Ensuring a high standard of cleanliness in the practice, particularly in equipment and surgical areas.

I joined Vineyard Vet Hospital in February 2021 while pursuing my Veterinary Nursing course full time, engaging in placement twice a week. Subsequently, I was extended a job offer in June 2021 with the practice.

Key Responsibilities

• Performed patient workups, collecting patient history, obtaining symptom descriptions from owners, and documenting the presenting condition to the managing Vet.

• Provided care to animals before, during, and after surgery.

• Assembled surgical instrument packs and sterilised in an autoclave under high-pressure and high-temperature conditions to maintain sterility.

• Administered medications to animals undergoing treatment on a regular schedule, recording any changes in their condition to the managing Vet.

• Managed new patient intake and updated client records using RX Works software.

• Engaged with clients to address questions, concerns, and provide education on animal health.