Chloe Xiang
Sydney,NSW
Summary
- Offering excellent communication and good judgment.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Committed to maintaining professional relationships to increase profitability and drive business results.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
- Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
- To seek and maintain casual or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Polo Ralph Lauren Sales
Younis
09.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Easyhome New Retail Group CO., LTD.,
Cici
02.2021 - 12.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Organized the offline events, helped the company to achieve goals.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Adidas
Kathy
10.2019 - 11.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Served customers and followed outlined steps of service.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
Education
Master of Arts - Digital Communications And Culture
University of Sydney
Sydney, NSW06.2024
Bachelor of Communication - Communication in Public Relations
University of Technology, Sydney
NSW12.2022
Skills
- Speak English and Chinese fluency
- Sales expertise
- Conflict Resolution
- Collaboration
- Communication
- Flexible and Adaptable
- Microsoft Excel
- Good listening
- Decision Making
- Responsible
- Organization and Time Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Polo Ralph Lauren Sales
Younis
09.2022 - 06.2023
Easyhome New Retail Group CO., LTD.,
Cici
02.2021 - 12.2021
Adidas
Kathy
10.2019 - 11.2020
Master of Arts - Digital Communications And Culture
University of Sydney
Bachelor of Communication - Communication in Public Relations
University of Technology, Sydney
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