Chloe Zammit
Maroubra,NSW
Summary
Driven and friendly professional with a proven track record as a team leader, adept at fostering collaboration, achieving shared goals and innate passion for social media. Skilled in social media marketing, leveraging platforms to drive engagement and brand visibility and interacting with the community. Known for strong interpersonal skills and a natural inclination towards team building. Driven by a passion for success and committed to delivering results in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Appliances Online
09.2023 - 02.2024
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Led by example through consistently maintaining excellent performance standards.
- Evaluated customer service staff performance and provided constructive feedback.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Effectively managed time-sensitive escalations, ensuring timely resolutions without sacrificing quality of service provided to clients.
- Assisted management in hiring new staff members.
- Created a fun and friendly environment for team members.
Social Media Marketing / Community Management
Appliances Online
09.2023 - 02.2024
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Analyzed and reported social media and online marketing campaign results.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Moderated two social media accounts for constructive, brand-appropriate communications.
Customer Support / Sales Associate
Appliances Online
02.2022 - 09.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Solved customer challenges by offering relevant products and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Handled customer inquiries with professionalism and promptness, addressing concerns and offering solutions to meet their needs.
Retail Sales Associate
TKK MAX
03.2020 - 03.2022
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers complete purchases, locate items, and join reward programs.
Kids Event Supervisor
CoolCats
03.2018 - 02.2020
- Selected and ordered décor and event materials.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Utilized social media to promote events and increase attendance.
- Ensured children were using items appropriately to minimise injuries.
Education
No Degree - Highschool Graduate
OLSH COLLEGE
Kensington, NSW09.2021
Skills
- Social Media Coordination
- Highly personable with the ability to build strong interpersonal relationships with talent and clients
- Community Management
- Performance Improvement
- Knowledge and experience across the media landscape
- Problem-Solving
- Data Analysis
- People Person – customer service comes naturally
- Key Performance Indicators
- Coaching and Mentoring
- Team Check-Ins
- Multi - Tasking
- Customer Experience
- Team Building
- Onboarding and Orientation
DATE OF BIRTH
DOB- 03/07/2003
Hobbies
- Pilates
- Costal Walks
Certification
Certificate 3 in Business (Administration)
Timeline
Team Leader
Appliances Online
09.2023 - 02.2024
Social Media Marketing / Community Management
Appliances Online
09.2023 - 02.2024
Customer Support / Sales Associate
Appliances Online
02.2022 - 09.2023
Retail Sales Associate
TKK MAX
03.2020 - 03.2022
Kids Event Supervisor
CoolCats
03.2018 - 02.2020
No Degree - Highschool Graduate
OLSH COLLEGE
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