Summary
Work History
Education
Skills
Timeline
Generic

Chloe Annaliese Mathieson

Melbourne

Summary

Dynamic and dedicated professional with a strong background in customer service at Oracle, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and teamwork. Committed to community service, leveraging organizational skills to support impactful initiatives. Adaptable and resilient, thriving in fast-paced environments.

Work History

Volunteer

Mission Shop
2024 - 2025
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Strengthened volunteer team effectiveness by providing training sessions.

Call Center Representative

Oracle
2021 - 2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Crew Member

Macdonals
2018 - 2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

No Degree - Grade 9 Schooling

Brisbane Water Secondary College

Skills

  • Optimistic mindset
  • Effective team collaboration
  • Effective problem resolution
  • Attention to detail
  • Time management
  • Adaptability and dependability
  • Customer service
  • Cultural awareness
  • Disability awareness
  • Problem-solving
  • Cash handling
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Integrity and honesty
  • Resilience and persistence
  • Customer support
  • Problem-solving skills
  • Verbal and written communication
  • Resolving issues
  • Answering questions
  • Gathering information
  • Customer relationship management
  • Policies and procedures adherence
  • De-escalation techniques
  • Teamwork and collaboration
  • Positive attitude

Timeline

Volunteer

Mission Shop
2024 - 2025

Call Center Representative

Oracle
2021 - 2022

Crew Member

Macdonals
2018 - 2019

No Degree - Grade 9 Schooling

Brisbane Water Secondary College

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Chloe Annaliese Mathieson