Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
CHO MA

CHO MA

SOUTHBANK,VIC

Summary

I am a dedicated and knowledgeable individual with useful experiences providing exceptional customer service to a wide variety of clients. I've proven the ability to quickly assess customer needs and provide appropriate solutions. I'm confident I'm skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. I am very much committed to streamlining processes to improve customer service efficiency and satisfaction. Furthermore, seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Mostly, I'm reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Library Student Worker

Al-iman
Melton, VIC
01.2019 - 01.2022
  • Used library catalog system to assist patrons with locating books and other materials
  • Reorganised shelving sections resulting in optimal space usage
  • Organised returned books and materials and assisted with shelving
  • Cataloged new acquisitions into the library's database.
  • Scanned documents for digital archiving.
  • Organized book shelves, returning books to their proper places.
  • Maintained and updated records of current collection.

Manager/Barista

Antepia Sweets & Cafe
Campbellfield, VIC
08.2023 - 12.2023
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Entered time and attendance logs in preparation for payroll.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Stocked shelves with ingredients needed to make coffee drinks.

Casual

Mcdonalds
Newcomb, VIC
02.2024 - 06.2024
  • Delivered exceptional customer service by addressing any customer inquiries or complaints
  • Applied strong customer service skills by interacting with customers courteously and professionally
  • Demonstrated excellent communication skills when taking orders from wait staff or supervisors
  • Performed general duties including stocking, cleaning, and organizing kitchen areas
  • Executed tasks efficiently while ensuring quality standards were met
  • Maintained cleanliness of work areas, utensils, and equipment throughout shift
  • Emptied and maintained trashcans and outdoor dumpster area
  • Assembled meal trays according to customer requests in an efficient manner
  • Removed trash and clean kitchen garbage containers
  • Packaged take-out foods and served food to customers
  • Vacuumed or swept and mopped dining area and kitchen floor.

Education

Bachelor - Early Childhood Education

Vic Uni
Melbourne, VIC
02-2027

Skills

  • Data entry
  • Library organisation
  • Customer inquiries
  • Social
  • Quick Understanding
  • Customer satisfaction
  • Knowledge base
  • Performance improvement
  • Fast Learner
  • Ability To Multitask
  • Flexible Schedule
  • Cash Handling
  • Problem-Solving
  • Customer Service
  • Time Management
  • Excellent Communication
  • POS System Operation
  • Team Collaboration

Certification

Barista Certificate

References

References available upon request.

Timeline

Casual

Mcdonalds
02.2024 - 06.2024

Manager/Barista

Antepia Sweets & Cafe
08.2023 - 12.2023

Library Student Worker

Al-iman
01.2019 - 01.2022

Bachelor - Early Childhood Education

Vic Uni

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