JAESEONG CHOI
Southport,QLD
Summary
I have studied at the barista academy for a long time, am interested in making drinks, and have basic skills. In addition, I have several months of experience in a customer response call center, construction site, and beer restaurant as well. I tend to learn anything quickly and make good use of it. Also, I am very passionate and have a desire to actively accept feedback from my boss and make a good impression on my customers. I will always work with a bright, positive, and cooperative mind!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Hanaromart southport
Southport, Queensland
11.2023 - 02.2024
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Restaurant Waiter
Cook N Beer
Surfers Paradise, QLD
06.2023 - 07.2023
- Greeted customers, provided menus and answered questions about menu items.
- Checked on guests during meals to ensure satisfaction with each course.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
Customer Service Representative
CNT Tech
Seoul, Seoul
02.2020 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Construction Site Laborer
Personal
- Assisted in the construction of building frames by measuring and cutting lumber.
- Loaded and unloaded materials from delivery trucks.
- Used power tools to cut, shape, and form materials according to specifications.
Education
Master of Arts - Hotel Management
Griffith University
Gold Coast, QLD07.2025
Skills
- Service Quality
- Point of Sale (POS) System Operations
- Guest Relations Management
- Food Inspection
- Order Management
- Service Prioritization
- Liquor, Wine, and Food Service
- Cash Handling
- Menu Memorization
Languages
English
Professional
Japanese
Limited
Korean
Native/ Bilingual
Certification
- drive licenses
Timeline
Cashier
Hanaromart southport
11.2023 - 02.2024
Restaurant Waiter
Cook N Beer
06.2023 - 07.2023
Customer Service Representative
CNT Tech
02.2020 - 11.2020
Construction Site Laborer
Personal
Master of Arts - Hotel Management
Griffith University
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