Choity Basak
Kalkallo,VIC
Summary
Dynamic Sales Consultant with a proven track record at Beaumont Tiles, excelling in customer service and consultative sales techniques. Adept at utilizing Microsoft Office and technical drawing skills to enhance client experiences. Recognized for fostering long-lasting relationships and consistently exceeding customer expectations through tailored product recommendations.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Beaumont Tiles
07.2024 - 10.2025
- Assisted customers in selecting tiles and flooring solutions based on individual needs
- Provided product knowledge and recommendations to enhance customer purchasing experiences
- Managed inventory levels, ensuring optimal stock availability for sales presentations
- Collaborated with team members to achieve store sales targets and improve service quality
- Conducted market research to identify trends and inform sales strategies
- Trained new staff on product offerings and customer service protocols
- Resolved customer inquiries and complaints efficiently, fostering positive relationships
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Sales Consultant
Ceramica Living
01.2021 - 02.2022
- Providing customer knowledge about the product.
- Communicating with suppliers.
- Researching company products and finding best options to customers.
- Resolve customer complain regarding sales and service.
- Quotation and completing payment process.
- Answering telephone and andgiving informationabout products and service
- Administrative work on computer using CIN7, MSOffice.
- Maintain knowledge about products, current sales and promotion.
Joinery Drafting
Motyl Interiors
08.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Call Center Agent, Inbound Sales
TSA Group
03.2022 - 08.2022
- Managed inbound sales calls to effectively address customer inquiries and promote product
- Developed product knowledge through training sessions to improve sales techniques and customer engagement strategies.
- Collaborated with team members to share best practices and enhance overall service delivery in a fast-paced environment.
- Provided exceptional customer service by resolving issues efficiently, increasing customer satisfaction rates.
- Worked with Bereavement support team
Education
Bachelor Of Interior Architecture
University of South Australia
Adelaide, SA12.2020
Skills
- Communication Problem solving
- DesignDevelopment
- TimeManagement
- Teamwork
- TechnicalDrawing
- SpacePlanning
- Customerservice
- Microsoft office
- AUTOCAD
- REVIT
- 3DSMAX
- ADOBEPHOTOSHOP
- ADOBEINDESIGN
- SKETCHUP
Reference
Sathish Srinivas
Studio Manager
Beaumont Tile Studio, Norwood 81698300
sathish.srinivas@tile.com.au
Timeline
Sales Consultant
Beaumont Tiles
07.2024 - 10.2025
Joinery Drafting
Motyl Interiors
08.2022 - 06.2024
Call Center Agent, Inbound Sales
TSA Group
03.2022 - 08.2022
Sales Consultant
Ceramica Living
01.2021 - 02.2022
Bachelor Of Interior Architecture
University of South Australia