Chole Day

As the Business Development Manager at SWARA, I have been responsible for the strategic growth of the organization, including developing new business opportunities.

- Successful growth from 70 NDIS participants to 150, which has seen SWARA double in revenue.

- Implement new revenue streams including developing and presenting new business opportunities to the board for approval

- Successfully built brand awareness.

- SWARA has a consistent pipeline of new referrals due to relationships being built with local schools, support coordinators, and other providers.

- Implementing a marketing strategy, including social media.

- Effectively running SWARA events, including Expo.

- Developing and presenting marketing content to build relationships with service providers, support coordinators, and allied health professionals.

- Completing intake for complex referrals and presenting at the intake meeting weekly.

In my role as the Senior SDA Housing Specialist, I supported NDIS participants to source suitable, bespoke SDA housing to meet individual needs.

Meet and discuss SDA housing options with NDIS participants.

Grow the Opportunities list to 200 NDIS participants requiring SDA housing.

Grow the BlueCHP support coordinator network.

Participate in webinars discussing SDA and Direct supports to upskill the community.

Advertise and market to fill housing vacancies in current properties and future projects.

Build relationships with service providers in the community.

Develop process guides for the SDA housing specialist.

Attend networking events.

Complete financial modeling to determine housing model suitability.

Complete business models to present to the financial committee for approval on new projects.

Complete Bored Reporting.

My position oversaw the Lifestyle Planning and Rostering Team while completing intake for new, complex participants seeking support through Open Minds.

- I was able to provide consistent management of the Rostering team, guaranteeing the timely creation and implementation of staff rosters, including rostering breaches.

- I managed the Lifestyle Planning team to ensure all participants had active service agreements, and billing was able to be completed. This included completing quotes to request funding for Core and Supported Independent Living Supports.

- Completing intake for complex referrals and presenting at the intake meeting weekly.

- Upskilling the lifestyle planning team to complete standard intake, and present at weekly intake meetings.

Manage Supported Independent Living Vacancies within the organization.

- Build our Support Coordination network to market and advertise Supported Independent Living vacancies.

- Apply for tender opportunities.

- Attending networking opportunities.

- Presenting at networking forums about open minds and supported independent living.

- Growing the SIL portfolio in the business.

- Bored Reporting.

- Conducted comprehensive business case studies to inform strategic decisions.

- Project Management.

In my role as a Care Leader i supported and supervised a team of direct support workers to ensure they were able to provide a high level of support to our clients, i carried a case load of 40 clients with a range of complex disability's and mental health diagnosis . during my time in this role i worked closely with the complex care support team within Open Minds to transition long term inpatients to SIL accommodation. I completed required documentation relating to risk and worked in a person centered approach to create personal support plans that would help the client reach there individual goals

The Team Leader role saw me able to develop my leadership skills while also carrying a case load of clients with complex mental health diagnosis. I support a team of four Case Workers and thirty support workers to implement day to day support for our clients. When starting this role was able to grow the team of direct support clients by 50% while developing best practice within the team of case workers and support workers. I completed weekly rostering, team meetings, supervision and networking opportunities within other organisations and QHelath

I provided direct supports to numerous clients in the community and the home. I was able to work with our clients to help them achieve goals set out in the Personal Support Plan