CHOLLANART NILPHAN

*Monitored cash services staff to ensure compliance with all policies, procedures, and regulations.

*Provided guidance and support to all members of the cash services team.

*Assisted customers with inquiries regarding their accounts, balances, deposits, withdrawals.

*Resolved customer complaints in an efficient and professional manner.

*Tracked inventory levels of supplies used in the department such as currency notes and coins.

*Ensured that all documentation is accurately completed prior to filing or archiving records.

*Reported suspicious activity related to money laundering or fraud according to company policy.

*Provided training for new hires in order to facilitate a smooth transition into their roles.

*Ensure Chip window has been checked and taken over

*Ensure that all keys are returned and re-issued on the current gaming date

* Attain Cash Banking Figure from Main Bank and email as 'Cash Banking Figure' to Prosegur Before 0700hrs

* Ensure all Front Window, Main Bank, Fill Bank and Ecash Machines repository are closed and reopened on the next gaming date.

*Check at approx 0700hrs no Chip Transfers are pending on the Synkros screen (FB). Advise SR Cash Services Duty Manager

* Ensure all Time Sheets for previous day are sent off by 0800hrs in VR

*Ensure daily roster schedule is completed for the day, double check that all staff rostered for the day are included on the daily roster (compare and tick off against Employee Duty Listing Time Sheet)

*Check that tearoom supplies (milk tea coffee etc) are well stocked and order where necessary.

*Ensure that the tea room is left in a clean and tidy state

*Ensure *TITO tickets for destruction* from MB are placed on the designated shelf in Secure Corridor and the expired ones(more then 7days) are placed in destruction bin.

*Check the Par Stock Level of the Loose and Rolled Coins in Main Bank / $100 and $5 notes / Delivery Dockets and Banking Bags - Order from Prosegur if required.

*Ensure Oasis Front window and CPW 5099 are open at 10am

* Action the email from Revenue Audit for any Pending Vouchers and reply accordingly

*Ensure the Tico Short pay are Auto Summed & saved in the Tico folder (Cage Transaction)

*Ensure White Level Inspection is completed and signed

*Ensure Keno TT is prepared, checked and signed off against Keno Credit Slip

* Chase up any outstanding Prosegur Coin Discrepancies

* Ensure GCs cashier blow out the dust from of the RCS machines.

*Ensure GC/MB cashiers to complete Credits/ Fills on Day Shifts and Swing Shifts.

*Ensure unclaimed charity vouchers are scanned and accepted. Create a Receipt Issue to offset.

*Ensure the Tico End of Shift Summary Sheet is printed, signed off & checked for any variances

* All Star Cheques issued on the previous gaming date must be listed on the new "Star Cheque Inventory" SCCI worksheet.

*Ensure a Breaker cashier has been organised for the Oasis Cashier to have their break.

* Monitor Start and Break times, advise CDM of any absenteeism (sick, lateness). CDM will authorise overtime where necessary

*Check on ECASH eView - ensure that TICO Staff do full balances on Tico Machines which are low in cash, ensure eView shows NO error, if error occur alert Duty Manager on shift Check and update VR timesheet

*Fill Bank chips $100 denomination and above are all rotated in all fill banks ( Monday - Saturday) and all chips (Sunday). Chip rotation booked to be signed

*Check all appropriate paperwork and initial (MBBS/CBBS/Chip & Cash Rotation Book) and ensure that all figures balance to reports.

*Check Main Bank rubbish work to ensure no necessary documents or carbon copy of cheques are amalgamated by mistake.

*Check that TT's - INWARD are scanned and saved on K Drive

*Check all outward TTs have - Telegraphic Transfers Authorisation / NAB Connect - Domestic Payment Report are attached to each other.

*VARIANCES recorded on the Cashiers Spreadsheet - Notify DM if more that $200 in past 4 weeks

*Update the $100 NOTE excel spreadsheet after checking Main Bank paperwork.

* Ensure Prosegur Banking is prepared by Main Bank and done before 1830hrs shift change over.

* Ensure Non-Gaming and Gaming Revenue Banking is prepared by Main Bank and done before 1830

* Roll Fill Bank Day shift

*Remove any full pages of signed Secure Access Logs from Main Cage Mantrap & file in Cage Folder

* 1x Cashier Spot Check to be done - ensure to document in Strive Diary

*Bulk check all floats for any floats that have not been used for more than 24hours. MUST be re-counted and verified.

* Ensure that all keys are returned and re-issued after 12 hrs

*Ensure that TICO Staff does full balances on Tico machines which are low in cash

*Update the Excel Spread Sheet for the following - Found Money, Patron Cheques Received & Variances recorded on MBBS

*Enter Unclaimed Credits into KCMS and forward paperwork to Main Bank.

*Email relevant Slots Audit and Revenue Audit

* Fill Bank chips $100 denomination and above are all rotated in all fill banks ( Monday - Sunday) according to Schedules. Chip rotation booked to be signed.

* Ensure that all outstanding memos are read and signed by all Cage staff on shift

*Ensure GC cashiers blowing the dust out of the RCS and Note Counter machines.

*Ensure GC/MB cashiers to complete Credits and Fills if needed.

* Full balance to be complete in week 3 & 4 before EOM

* When rolling Main Bank / Fill Bank, check all appropriate paperwork and initial (MBBS/CBBS/Chip) and ensure that all figures balance to reports

*Check Main Bank rubbish work to ensure no neccesaary documents or yellow copy of cheques are amalgamated by mistake on both Swing shift and Grave Shift.

*Ensure that TT INWARD scan and save on K drive

*Email for all EO / CLSK / OT / HMSK

*Ensure that Grave Shift Fill Bankers change their repository dates to the next gaming date once they had rolled their shifts

*Roll Fill Bank Grave shift

* Check and update VR timesheet

* Check on the par stock level of Printer/Photocopy cartridges and to place orders for them if it is running low.

*Check with MB & Print out TIPS report. Uncollected TIPS send to Group Accounting.

*Sunday Weekly Balance Found Money

Level 5 - Front Window Cashier

*Delivered high level of customer service to patrons using active listening and engagement skills.

*Greeted customers promptly and responded to questions.

*Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

*Assisted customers with questions about slot machines or other gaming activities.

* Receive travellers’ cheques and foreign currency from customers in exchange for currency.

*Exchange cash/cash equivalents gaming chips and coupons with currency, coin or chips.

*Complete chip transfers, Cashier Turn-Ins and exchange for cash.

*Process payments and documentation in relation to Electronic Gaming operations.

*Establish and operate customer deposit accounts in conformity with the System of Accounting and Internal Controls.

*Process cheque cashing transactions on patron accounts.

*Complete required duties of the Casino Cashier function(s) in the Sovereign Room

*Operate all front window transactions efficiently and accurately, processed payments by cash or check.

*Counted money in cash drawer at the beginning of shift to ensure that amounts were correct.

*Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

*Identified discrepancies between actual count and register balance; made corrections accordingly.

*Followed company security procedures for handling large sums of money.

*Counted and balanced drawers at the end of shift.

*Maintained work area and kept cash drawer organized.

*Built and maintained productive relationships with employees.

*Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

*Verified customer identification to ensure compliance with gaming regulations.

*Balanced the cash drawer at the beginning and end of each shift.

Level 5 – General Cashier

*Maintain RCS800 Cash Recyclers

*Pay out weekly Credit Card/Debit Card tips to Outlet Managers/Supervisors

*Balance and reconcile non-gaming revenue.

*Prepare all non-gaming cashier floats.

*Provide cash and coin to outlets and cashiers in exchange for cash equivalents.

*Exchange Chips and Notes for outlets

Level 6 -Chip Bank Cashier

*Issue fills to and receive credits from gaming tables.

*Receive chip transfers from relevant areas and complete documentation.

*Maintain and balance chip bank float.

Level 8 -Main Bank Cashier

* Receive cashier turn-ins from front window cashiers.

* Maintain and balance main bank float.

*Maintain and balance guests Front Money balances

*Maintain and balance guests Safekeeping balances

*Complete casino banking documentation for collection by contracted security service.

* Ensure compliance with The Star Entertainment Group Code of Conduct, all internal policies and procedures and relevant statutory and regulatory requirements

*Take over and count money in the safe and cash drawers at the beginning of shifts to ensure amounts were correct.

• Signing up new members
• Issuing comp such as free parking and free meals based on their turnover.
• Educate guest about benefits of becoming members.
• Answer phone calls.
• Provided a variety of customer service functions including answering questions, resolving complaints, and responding to inquiries.
• Collaborated with other departments within the casino to promote upcoming events or activities.
• Responded promptly to emails from customers inquiring about services or requesting assistance with issues related to their visit or stay at the casino.

• Assisted in promotions and special events.

• Maintained excellent communication skills and resolved any and all of guests concerns/complaint

• Ensuring all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards

• Handling the payment of all manual, hand-paid slot machine jackpots

• Answering questions related to slot machines as well as general property information

• Promoting features of the Slot Player’s Club and assist in slot promotions, as required

• Signing up guests into the Slot Player’s Club

• Investigating and resolving issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems

• Leading completion of daily tasks within the department or work unit

• Interacting with others when necessary to achieve desired outcomes

• Demonstrating abilities to meet performance expectations with

Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/ Business Ethics

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Established good customer relations and excellent service to build and retain loyal customers.
• Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
• Resolved customer complaints regarding food quality or service issues promptly and courteously.
• Monitored food supplies, ordered necessary items to maintain adequate stock levels.
• Trained new employees on restaurant policies and procedures.
• Assigned duties and shifts to restaurant staff according to workload requirements.
• Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
• Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
• Performed cashiering duties as required during peak periods or in the absence of other staff members.
• Developed menus for special events such as banquets, weddings or private parties based on budget considerations.
• Inspected dishes before they were served to verify that presentation met quality standards.
• Recruited, interviewed and hired qualified applicants for various positions within the restaurant.
• Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
• Worked in cooperation with front and back of house staff to ensure smooth operations.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.