Chong Sin Lim
Rothwell Brisbane
Overview
7
7
years of professional experience
Work History
02.2022 - Current
Customer Service Representative
Work and Income New Zealand
01.2019 - 02.2022
- Communicating with a variety of clients over the phone dealing with emergency and sometimes mundane needs and requirements
- Answering an average of 65-70 calls a day
- Catering calls to specific client need while in keeping with legal due processes
- Educating clients regarding their rights and privileges and ensuring they get their full entitlements.
Admin
Trustees Executors Ltd
02.2016 - 11.2018
- Document and Workflow, Managing inboxes through Outlook
- Identification and registration of superannuation documents through ECM and Sonata
- Maintaining client records through Sonata
- Quality Assurance and checking of new client applications
- Data entry, administration, archiving, document preparation and scanning
- Mail handling and following procedure.
Education
Diploma - undefined
Teaching College
2012
Degree - English Literature
2011
Diploma - undefined
2006
Skills
- Problem Solving, Customer focus, multilingual, professional phone and customer skills, 20 years of computing literacy, active listening, strong organization, multi-tasking, insight and keen observation
Timeline
02.2022 - Current
Customer Service Representative
Work and Income New Zealand
01.2019 - 02.2022
Admin
Trustees Executors Ltd
02.2016 - 11.2018
Diploma - undefined
Teaching College
Degree - English Literature
Diploma - undefined
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