Chongwen Jiang
Melbourne,VIC
Summary
Dynamic professional with a proven track record at KFC, enhancing customer satisfaction and streamlining operations. Excelled in staff management and supply chain optimization, mentoring teams to exceed performance goals. Skilled in compliance management and fostering supplier relationships, I drive continuous improvement initiatives, achieving significant operational efficiencies.
Overview
7
7
years of professional experience
Work History
water quality inspector
Qingdao Water
12.2021 - 05.2023
- Contributed to policy development initiatives, providing expert advice on best practices for maintaining optimal water quality standards.
- Led cross-functional teams in collaborative problem-solving efforts aimed at addressing complex challenges related to maintaining high standards of water quality across diverse contexts.
- Promoted a culture of continuous improvement within the organization by staying up-to-date with emerging trends in the field of water quality analysis.
- Streamlined data management processes, utilizing advanced software tools to analyze and interpret water quality data.
- Optimized treatment processes by performing routine laboratory tests on water samples and making recommendations accordingly.
- Enhanced monitoring efficiency with accurate data collection and record-keeping of water quality parameters.
- Facilitated knowledge sharing among colleagues, organizing training sessions on new analytical techniques and industry advancements.
Cashier
MUJI
12.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
Vacation Leader
KFC
08.2016 - 02.2020
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Front desk operations and assigned duties.
- Oversaw day-to-day activities of more than 10 employees in the whole store, fostering inspiring atmosphere to optimize employee experiences.
- Assisted with new hire processing and existing training programs.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
Teacher
Training Institution
06.2016 - 08.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
Education
Master of Business - Supply Chain Management
Monash University
Melbourne, VIC06.2025
Bachelor of Arts - Japanese
Shandong University of Political Science And Law
China07.2020
Skills
- Continuous Improvement Initiatives
- Supplier Relationship Management
- Staff Management
- Supply Chain Optimization
- Compliance Management
- Materials Management
Dance，Photograph
I have loved dancing since I was a child. When I was in college, as the vice president, I led the club members to participate in the school's dance competition and won first place. And achieved eighth place in the Shandong Provincial College Competition. I still use my dancing skills at work. During my work from 2021 to 2023, I was selected to the group dance team and won first place in the Qingdao Staff Dance Competition.
I also love taking photos. I easily discover the good things around me and like to record them. This makes it easy for me to feel happy and stay optimistic.
Timeline
water quality inspector
Qingdao Water
12.2021 - 05.2023
Cashier
MUJI
12.2020 - 12.2021
Vacation Leader
KFC
08.2016 - 02.2020
Teacher
Training Institution
06.2016 - 08.2016
Master of Business - Supply Chain Management
Monash University
Bachelor of Arts - Japanese
Shandong University of Political Science And Law
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