Summary
Overview
Work History
Education
Skills
Timeline
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Chongxiao JU

Hurstville,NSW

Summary

Motivated Administrative Assistant offers demonstrated success in handling a range of office tasks within the education and migration sectors. I deliver high level administrative and information support on key administrative matters, especially in vocational education and training, to promote productivity and efficiency across departments. Recognized for exceptional organization and time management skills, I excel in coordinating assessments, managing client relationships, and ensuring accurate data management through CRM systems. My dedication to continuous improvement and team collaboration significantly contributes to achieving and surpassing organizational objectives.

Overview

5
5
years of professional experience

Work History

Administrative Officer & Migration Assistant

Nextinspire
06.2021 - Current
  • Deliver high-quality and efficient administrative assistance to the clients.
  • Keep accurate records of enquiries, enrolment details, visa application details.
  • Deal with all the payments and refunds, and complaints for all relevant clients.
  • Ensure all clients' inquiries are actioned professionally and provide exemplary client service through phone, email, or office visits.
  • Collection of documents, drafting a statement of purpose, preparing visa applications, and school applications submissions.
  • Assisting the Registered Migration Agent to preparing for the documents across all VET programs and skill migration programs.
  • Liaising with education providers about course information and application requirement, and producing a concise summary of the client’s course selection
  • Communicate with the school admission team to follow up student’s application and offer letter in a timely manner
  • Liaising with clients over the phone, email, and in-person to deliver document requirements, and assist with any relevant enquires
  • File management - sorting and categorizing clients’ documents into the database, and ensuring client’s personal information are up to date by maintaining client folder
  • Data entry - entering data to various application forms accurately and checking for mistakes.

Administrative Officer & Migration Assistant

Jenard Corporation Pty Ltd
11.2019 - 05.2021
  • Actively manage, develop client relationships including day to day contact with key clients face-to-face, over the phone and via email enquiries.
  • Maintaining accurate, compliant, and up-to-date records of existing clients in the CRM
  • File Management and management of migration client portal. Assisting preparing visa reports for clients and maintaining currency of information.
  • Assist with booking consultations including preparation of associated correspondence.
  • Assisting RMAs with reviewing documents received from clients and reviewing documents received from clients
  • Assist RMAs with preparing and lodge visa applications with the Department of Home Affairs
  • Assist preparing Skills Assessments, Sponsorship, Nomination and Visa applications.
  • Assist RMAs with with social media enquiries, collection of documents, drafting, data checking, preparation of visa applications
  • Liaise with external organisations/stakeholders as and when required
  • Ability to work in a collaborative team but also autonomously cater to tight deadlines and manage conflicting priorities and client expectations
  • Other general admin duties as required by the respective department

Migration Administrative Assistant

AIP Tasmania
11.2018 - 10.2019
  • Assist Registered Migration Agents with enquiries, collection of documents, drafting, data checking, preparation of visa applications
  • Prepare Skills Assessments, Sponsorship, Nomination and Visa applications;
  • Carry out legal research using available sources when required
  • General clerical duties, such as collecting, scanning and electronic filing of documents
  • Ensuring client spreadsheets and information/records are kept up-to-date and accurate by maintaining client folder as per compliance standards
  • Meet and greet clients, as required.
  • Liaise with clients over the phone, email and in-person, assist with their enquiries and provide updates on their applications
  • Screen phone calls, book enquiries and appointments for existing and new clients
  • Liaise with external organisations/stakeholders as and when required
  • Draft and manage emails
  • Assist the Registered Migration Agent with follow-ups of action items
  • Marketing support - tag clients, maintain client lists, bulk mailouts.
  • Reception duties as and when required
  • Effectively coordinate and manage the day to day work
  • Attend any training sessions provided by the RMA or the organisation, to brush up on job-skills
  • Acknowledge internal communication in a timely manner
  • High calibre work ethic and customer service to be upheld at all times while performing the above tasks

Education

Qualified Education Agent Counsellor

Professional International Education Resources
10.2019

Diploma of Leadership And Management

Royal Greenhill Institute of Technology (RGIT)
04.2018

Advanced Diploma of Translating

Australian Ideal College
Hobart
12.2017

Skills

  • Effective in communications and stakeholder management
  • Well-versed in VET sector and skills assessment
  • Skilled in process administration and database management
  • Proficient in customer service via phone and email
  • Strong time management and ability to meet tight deadlines
  • Experienced in improving policies and procedures
  • Team-oriented with collaborative working skills
  • Committed to maintaining confidentiality
  • Capable of working independently with initiative
  • Excellent interpersonal and communication abilities

Timeline

Administrative Officer & Migration Assistant

Nextinspire
06.2021 - Current

Administrative Officer & Migration Assistant

Jenard Corporation Pty Ltd
11.2019 - 05.2021

Migration Administrative Assistant

AIP Tasmania
11.2018 - 10.2019

Qualified Education Agent Counsellor

Professional International Education Resources

Diploma of Leadership And Management

Royal Greenhill Institute of Technology (RGIT)

Advanced Diploma of Translating

Australian Ideal College

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Chongxiao JU