Chonnikan Thapprasong
Homebush,NSW
Summary
Proven track record in enhancing customer experiences and streamlining operations, notably with Wentworth Hotel. Expert in gaming machine operations and exceptional at problem-solving, I excel in fast-paced environments, demonstrating flexibility and strong communication skills. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Gaming Attendant
Nelson Meers Hotel Group
03.2023 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Issued tickets to customers and collected payment and fees for desired services.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Gaming Attendant
Wentworth Hotel
10.2021 - 03.2023
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
Bar and Bistro
Wentworth Hotel
10.2021 - 03.2023
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
All Rounder
Thai Hutt
06.2020 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Business Certificate - Business Management
ILSC
Sydney, NSW10.2023
Bachelor Degree of Business Administration - Business Administration
Suan Dusit University
Thailand02.2012
Skills
- Gaming machine knowledge
- Strong Work Ethic
- Quick Decision Making
- Problem Solving
- Flexibility
- Communication
- Organizing
- Emotional Intelligence
Timeline
Gaming Attendant
Nelson Meers Hotel Group
03.2023 - Current
Gaming Attendant
Wentworth Hotel
10.2021 - 03.2023
Bar and Bistro
Wentworth Hotel
10.2021 - 03.2023
All Rounder
Thai Hutt
06.2020 - 10.2021
Business Certificate - Business Management
ILSC
Bachelor Degree of Business Administration - Business Administration
Suan Dusit University
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