CHONTAL BAKER
Ulladulla,NSW
Summary
I am a professional retailer, priding myself in creating authentic experiences for my clients and team. I am passionate about a career in leadership and management, with demonstrated skills in business management and team development
Overview
6
6
years of professional experience
Work History
Operations Manager
Kmart
09.2023 - Current
- Streamlined daily operations by implementing effective workflow processes that increased productivity.
- Maintained operational budgets, ensuring strict adherence to financial controls.
- Directed cross-functional teams in identifying process enhancements for improved efficiency.
- Evaluated team performance through monitoring of key performance indicators (KPIs).
- Mentored junior staff, fostering a collaborative culture and encouraging knowledge sharing.
- Executed health and safety audits to ensure store compliance with guidelines.
- Conducted weekly checks on date coding and regulatory compliance.
- Prepared operations thoroughly for stocktake completion.
Store Manager
Glue Store
04.2022 - 09.2023
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance team productivity and service levels.
- Implemented inventory management processes to reduce stock discrepancies.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Maintained high visual merchandising standards to enhance customer experience.
- Coordinated staff schedules to align with peak business hours and operational needs.
- Conducted regular performance reviews to foster employee development and accountability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
FLAGSHIP STORE MANAGER
sass & bide
11.2020 - 04.2022
- - Managed KPIs including ATV, UPT, conversion, VIPs sales and wage budgets
- - Delegated responsibilities to team members to ensure competent operations, especially throughout peak trade, store events and time without management in store
- - Liaised with other store managers to support the region with stock and staff
- - Recruited and trained new team members and management who further progressed within the company
- - Clientelling: provided premium boutique customer service to all clients
- - Actively managed and grew VIP base: cornerstone for the business
- - Implemented VIP management programs and identified gaps for performance improvement
- - Coached team in sales and styling to ensure business ran smoothly in my absence
DUAL-SITE MANAGER: QVB, MIDCITY & BONDI
Sheike
11.2019 - 11.2020
- - Coached a large team across multiple sites, including store managers and permanent store staff
- - Business management and recovery throughout COVID-19
- - Implemented best business practices throughout the pandemic and ensured all team were competent and safe at all times
- - Strong focus on team development to lift performance, especially throughout reduced trade
- - Ensured all stores met KPI targets, set action plans and followed through when areas of potential were identified
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Kmart
09.2023 - Current
Store Manager
Glue Store
04.2022 - 09.2023
FLAGSHIP STORE MANAGER
sass & bide
11.2020 - 04.2022
DUAL-SITE MANAGER: QVB, MIDCITY & BONDI
Sheike
11.2019 - 11.2020