Chontell Powyer
Gunalda,Australia
Summary
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Lowes Menswear
Gympie, QLD
03.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
Medical Receptionist
The Medical Centre
Gympie, QLD
11.2022 - 03.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Laboratory Assistant
QML Pathology
Gympie, QLD, Australia
07.2022 - 11.2022
- Received and checked in microbiological and chemical samples and specimens
- Documented and recorded testing activities on standardized forms and daily journal
- Created chemical solutions according to standard formulas
- Prepared smears and stains
- Isolated, identified and prepared specimens for examination
- Placed orders for laboratory equipment and supplies
- Calibrated, validated and maintained laboratory equipment
- Used data entry, database and word processing programs to track day-to-day activities
- Centrifuged Blood Specimens
- Use of Triple G computer program for Data Entry
Store Manager
Williams Shoes
Gympie, QLD, Australia
03.2022 - 07.2022
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
2IC Service Supervisor
BigW
Nambour, QLD, Australia
04.2014 - 03.2022
- Customer Service
- Organising Rosters & Staff
- Stock Management
- Implementing VM Standards
- Store Manager in Store Managers absence
- Store Setups/Relays
Apparel Associate
BigW
Gympie, QLD, Australia
06.2012 - 04.2014
- Fill Stock
- Instruct sales staff in color coordination of clothing racks or counter displays
- Dress mannequins for displays
- Use computers to produce signage
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Assist Customers
Trainee Department/Nightfill Manager
BigW
Gympie, QLD, Australia
02.2010 - 12.2011
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Instruct staff on how to handle difficult and complicated sales
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
Layby Associate
BigW
Nambour, QLD, Australia
01.2006 - 11.2010
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Keep records of purchases, sales, and requisitions
Customer Service
04.2004 - 01.2006
- Organise Store room for stored lay-bys
- Maintain lay-by due dates
- Record keeping
- Customer service
- Conferring with all Departments for stock control & Customer enquiries
Education
High School Diploma -
Wellington Highschool
Wellington, NSW02.2007
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
References
Shannon Drab - Lowes Menswear
Store Manager
Work - 0754827518
Mobile - 04
Paul Hayward - Qml Pathology
Scientist - Duty Scientist/Trainer
Mobile - 0416517287
Email - pp_hayward@hotmail.com
Ingrid Kiouzeller - Munro Footwear Group
Area Manager - Williams
Mobile - 0499444898
Email - ingrid.kiouzeller@munrofg.com
Michelle Dooley - Robins Kitchen
Store Manager - Current Manager
Mobile - 0413071118
Email - michk73@hotmail.com
Tenille Balderson - BigW
Asst Store Manager - Former Manager
Mobile - 0438833750
Email - tenille.balderson@bigpond.com.au
Timeline
Assistant Store Manager
Lowes Menswear
03.2023 - Current
Medical Receptionist
The Medical Centre
11.2022 - 03.2023
Laboratory Assistant
QML Pathology
07.2022 - 11.2022
Store Manager
Williams Shoes
03.2022 - 07.2022
2IC Service Supervisor
BigW
04.2014 - 03.2022
Apparel Associate
BigW
06.2012 - 04.2014
Trainee Department/Nightfill Manager
BigW
02.2010 - 12.2011
Layby Associate
BigW
01.2006 - 11.2010
Customer Service
04.2004 - 01.2006
High School Diploma -
Wellington Highschool