Chontelle Kelly-Phabmixay
Sydney,NSW
Summary
I am a motivated team member, seeking new job opportunities, and aiming to further my knowledge in the working environment. I am reliable, hardworking, and would love the chance to grow in the workforce. As a accomplished Dental Practice Manager with a strong focus on patient management and operational efficiency. I am known for effective communication and problem-solving skills, contributing to high patient satisfaction and team performance.
Overview
16
16
years of professional experience
Work History
Dental Practice Manager
Ideal Dental
Oatley, NSW
11.2014 - Current
- Managed daily operations of dental practice to ensure efficient workflow.
- Supervised staff schedules to optimize team performance and patient care.
- Implemented patient management systems for streamlined appointment scheduling.
- Oversaw inventory management for dental supplies and equipment efficiency.
- Facilitated communication between dentists, staff, and patients to enhance service delivery.
- Resolved patient inquiries and concerns promptly to maintain satisfaction levels.
- Assisted in the recruitment, hiring and training of new staff members.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.'
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managing patient payments/chasing up outstanding accounts.
Crew Member
Hungry Jacks
Hoxton Park, NSW
02.2010 - 11.2014
- Prepared food items according to safety and quality standards.
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and organization in dining and kitchen areas.
- Collaborated with team members to ensure timely service delivery.
- Assisted in training new crew members on procedures and policies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
Hoxton Park
West Hoxton, NSW01-2014
Skills
- Patient management
- Inventory management
- Appointment scheduling
- Staff recruitment
- Compliance regulations
- Customer relationship management
- Problem solving
- Effective communication
- Team leadership
- Time management
- Critical thinking
- Chair Side assisting
- Money handling and transactions
- Patient care
- Scheduling coordination
- Employee training
- Motivational skills
- Infection control
Accomplishments
- Certificate 4 in Dental Assisting
Referees
Dr. Alison Leishman
Dentist
0412 321 369
Leonie Holman
Character Reference
Family Friend
0457 780 787
Timeline
Dental Practice Manager
Ideal Dental
11.2014 - Current
Crew Member
Hungry Jacks
02.2010 - 11.2014
High School Diploma -
Hoxton Park