Chontelle Morris-Brewer
YAMBA,NSW
Summary
Accomplished Resort Manager with a proven track record of enhancing guest satisfaction and streamlining operations at Cubana Yamba. Expert in leveraging Microsoft Word/Excel and Fidelio to increase efficiency by 20%. Skilled in team leadership and innovative marketing strategies, demonstrating exceptional organizational and interpersonal abilities.
Overview
13
13
years of professional experience
Work History
Resort Manager & After Hours Manager
Cubana Yamba
Yamba, NSW
10.2020 - Current
Full-time On-site Managers & After hours Manager:
* Smooth running of Operations
* General Maintenance duties
* Landscaping
* All aspect of Guest relations
* Staff productivity
* Daily inspections
* Housekeeping
* Reservations/ Allocations
* Rosters
* Stock control/ Invoices
* Regular Team meetings & On-going
training
* Marketing/Social media
* OTA channels
* Guest reviews
* Daily rate checks
* KPI
* Networking
* Renovations/ Rebranding
Motel & After Hours Accommodaton Manager
Ashleigh Court Motor Inn
Mulwala, NSW
04.2017 - 10.2020
Full-time On-site Managers & After hours for Yarrawonga Mulwala Accommodation Centre:
* All aspects of Guest relations
* Reservations
* Smooth running of operations
* Cleaning rooms
* All aspects of Administrative duties
* Liaison with Suppliers/Contractors
* General maintenance of rooms
& surrounds
* Landscaping
* Marketing/ Social media
* Networking
* OTA channels
* Daily Rate checks
* KPI
House Keeper Executive Manager
The Sebel Resort
Noosa, QLD
04.2016 - 04.2017
Full-time Executive Housekeeper running the Rooms division operations on a daily basis:
* All aspects of Guest relations
* Staff productivity
* Daily inspections
* Smooth running of Guest departures &
arrivals
* All aspects of Administrative duties
* Rosters
* Stock control/ Invoicing
* Regular Team meetings & On-going
training
* Liaison with Suppliers/Contractors
Front Office Manager
The Sebel Resort
Noosa, QLD
12.2013 - 12.2015
Full-time Front Office Manager running the Front Office operationd on a daily basis:
* All aspects of Guest relations
* Deliver & adhere to KPI for Accor loyalty
programme
* Reservations/Allocations
* Smooth running of Guest departures &
arrivals
* All aspects of Administrative duties
* Rosters
* Stock control/ Invoices
* Regular Team meetings & On-going
training
* Liaison with Suppliers/Contractors
* 2IC in General Manager's absence
Night Manager
The Sebel Resort
Noosa, QLD
04.2012 - 12.2013
Full-time Night Audit Manager running the Hotel operationd on a nightly basis:
* All aspects of Guest services
* Deliver Accor loyalty programme
* Reservations
* Updating Guest profiles
* Balancing cashier reports
* All security measures are in place
* End of day reports & balancing
* All aspects of Administrative duties
Guest Services Agent
The Sebel Resort
Noosa, QLD
03.2011 - 04.2012
* All aspects of Guest Services
* Reservations
* Tour bookings
* Updating Guest profiles
* All aspects of Administrative duties
Education
6th Form Cert -
Hamilton Girls High School
Hamilton, New ZealandSkills
I am poficient with following computer software:
* Microsoft Word/Excel
* Fidelio
* Preno
* Xero
Timeline
Resort Manager & After Hours Manager
Cubana Yamba
10.2020 - Current
Motel & After Hours Accommodaton Manager
Ashleigh Court Motor Inn
04.2017 - 10.2020
House Keeper Executive Manager
The Sebel Resort
04.2016 - 04.2017
Front Office Manager
The Sebel Resort
12.2013 - 12.2015
Night Manager
The Sebel Resort
04.2012 - 12.2013
Guest Services Agent
The Sebel Resort
03.2011 - 04.2012
6th Form Cert -
Hamilton Girls High School