Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Choo Tran

Truganina,VIC

Summary

Results-driven individual with a proven track record of overseeing operations in fast-paced environments. Strong attention to detail ensures accuracy and efficiency in all tasks. History of successfully leading teams to achieve company goals, utilising strong decision-making skills to decrease costs and promote overall efficiency. A creative problem solver adept at de-escalating situations and protecting the company brand.

Overview

12
12
years of professional experience

Work History

Table Games Area Manager

Crown Casino
02.2015 - 04.2024
  • Staff optimisation, management and allocating over 100 staff members each day. Observing gaming floor to understand customer demand and using decision making to send staff home early. This results in savings of 50+ hours in labour costs daily without negative impact to revenue generation.
  • Led team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Electronic Table Games Subject Matter Expert. As the expert in our electronic products, I was the point of contact for all other managers with any customers complaints, machine errors and events investigations. Also to log all out of order machines with technicians to ensure at least 90% of 500 machines were in operation.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
  • Ensured compliance with all AML/CTF regulations, maintaining detailed records and reporting as required.

Pick Packer

KG Electronics
10.2021 - 02.2022
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organised workspace.
  • Picking orders quickly using RF scanner to maintain demanding productivity goals.
  • Staying flexible with work hours to assist team in completing high-priority tasks and orders.

Cadet Officer, ATO Learning & Development

Australia Taxation Office
03.2012 - 02.2015
  • Working with SMEs to compile training content to be used to up-skill all relevant employees.
  • Transcribing training video audio for accessibility purposes.
  • Booking rooms, sending invites and assisting with running training sessions for staff.

Social Media Consultant

Australia Post
06.2020 - 12.2020


  • Elevated the user experience by responding to comments, messages, and inquiries promptly and professionally.
  • Identifying and reporting trends found on social media to management so they can investigate concerns to protect company brand.
  • Managed Facebook, Instagram and Twitter content to keep brand messages consistent.


After Sales Co-worker

IKEA
08.2012 - 07.2014
  • Picking heavy orders which are not self-serve in timely manner to avoid customer delays.

Education

Bachelor of Commerce (Accounting & Business information Systems) -

Deakin University
Burwood, VIC

Skills

  • Decision making skills
  • Conflict resolution
  • Multi-tasking
  • Operations
  • Staff Training and Development
  • Operations Management
  • Excellent verbal and written communication
  • Order Picking
  • Quick Learner

References

Available on request.

Timeline

Pick Packer

KG Electronics
10.2021 - 02.2022

Social Media Consultant

Australia Post
06.2020 - 12.2020

Table Games Area Manager

Crown Casino
02.2015 - 04.2024

After Sales Co-worker

IKEA
08.2012 - 07.2014

Cadet Officer, ATO Learning & Development

Australia Taxation Office
03.2012 - 02.2015

Bachelor of Commerce (Accounting & Business information Systems) -

Deakin University

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Choo Tran