CHORN SORPHEA
Melbourne,Victoria
Summary
Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
3
3
years of professional experience
Work History
Senior Waiter
Grill Americano Restaurant
2022.06 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Increased average check value by 20% through strategic upselling of menu items, beverages, and special promotions, consistently exceeding sales targets.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Corporate suite attendant
Delaware North
2023.01 - 2024.03
- Implemented personalized touches for VIP guests, enhancing overall satisfaction and fostering customer loyalty.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
Corporate suite attendant
Delaware North
2022.01 - 2024.02
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
- Maintained detailed records of guest preferences, utilizing information to provide tailored services during future visits.
- Displayed strong attention to detail while conducting daily room inspections, identifying any issues or discrepancies for immediate resolution.
Miss Mi Restaurant & Bar
2023.01 - 2024.01
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
- Improved overall sales by consistently upselling add-ons and extras, such as appetizers and sides, resulting in higher average check amounts.
Education
Bachelor of Tourism And Hospitality Management -
Victoria University
08.2024
Grade 1 - 12 -
Western International School
01.2018
Skills
- Knowledge in the Food and beverage industry
- Skilled in using Microsoft Word, Microsoft Excel and fundamental knowledge of HTML.
- Food safety understanding
- Sales Techniques
- Adaptive Learning
- Employee Motivation
- Training and mentoring
- Complex Problem-Solving
- Policy Enforcement
- Staff Training
Accomplishments
- Best of Friday Server (April 2024): Recognized by management for exceptional service and dedication, significantly exceeding job expectations and leaving a lasting impact on both customers and colleagues.
- Most Valuable Player (MVP) of the Week (February 2024): Acknowledged by peers and superiors for outstanding commitment and enthusiasm in delivering memorable dining experiences, inspiring continued pursuit of excellence.
https://www.linkedin.com/in/chorn-sorphea/
Timeline
Corporate suite attendant
Delaware North
2023.01 - 2024.03
Miss Mi Restaurant & Bar
2023.01 - 2024.01
Senior Waiter
Grill Americano Restaurant
2022.06 - Current
Corporate suite attendant
Delaware North
2022.01 - 2024.02
Bachelor of Tourism And Hospitality Management -
Victoria University
Grade 1 - 12 -
Western International School
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