Choticha Phengsophatagoon

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.

- Assisting in the preparation of beverages

- Taking customer orders

- Cleaning and maintaining equipment

- Stocking and replenishing supplies

- Maintaining cleanliness and hygiene

- Learning and development

• Customer service explain details about coffee blend, origin, farm, processing, tasting note, equipment, brew ratio, brew method.
• Collaborated with marketing department personnel to optimize strategic initiatives.
• Planned and directed staff training and performance evaluations.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.